Overview
Customer Support Specialist Jobs in United States at Sundayy
Title: Customer Support Specialist
Company: Sundayy
Location: United States
About The Company
Edmentum is a forward-thinking organization dedicated to transforming education through innovative, technology-enabled learning solutions. As a company committed to fostering student success and empowering educators, Edmentum develops and delivers dynamic educational programs that cater to diverse learning needs. Our mission is to create accessible, flexible, and effective learning environments that inspire students to reach their full potential. With a strong emphasis on innovation, collaboration, and customer satisfaction, we strive to be a leader in the education technology industry. Edmentum operates as a Remote First organization, demonstrating our commitment to flexibility, work-life balance, and attracting top talent from diverse geographical locations. Our core values include excellence, integrity, and continuous improvement, which guide us in providing exceptional services and solutions to educational institutions and learners worldwide.
About The Role
We are seeking a dedicated and professional Customer Support Specialist to join our team. In this role, you will serve as the primary point of contact for our customers, providing timely and effective support through inbound and outbound interactions. Your responsibilities will include understanding customer needs, troubleshooting issues, and ensuring a positive experience with Edmentum’s products and services. The ideal candidate will possess excellent communication skills, a passion for customer service, and the ability to work independently in a fast-paced environment. This position offers an excellent opportunity to contribute to a mission-driven organization that values innovation, collaboration, and continuous learning. As a Customer Support Specialist, you will play a vital role in maintaining high levels of customer satisfaction, supporting product adoption, and fostering long-term relationships with clients. The role requires a proactive approach to problem-solving, strong attention to detail, and the ability to adapt to evolving product knowledge and customer needs.
Qualifications
- Minimum of 2+ years of experience in customer service, technical support, chat, or administrative support within a contact center environment
- High School Diploma or GED required
- Associate degree preferred or an equivalent combination of education and work experience
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite, including Outlook and Word
- Experience with Salesforce or similar CRM platforms is a plus
- Strong interpersonal skills and a passion for delivering exceptional customer service
- Ability to work independently and manage multiple priorities effectively
- Demonstrated problem-solving, analytical, and attention-to-detail skills
- Willingness to work extended hours as needed
- Ability to assimilate new information quickly and adapt to changing systems and processes
- High level of professionalism, positive attitude, and self-motivation
Responsibilities
- Handle inbound and outbound customer interactions in a courteous, timely, and professional manner
- Listen actively to customers, understand their needs, and resolve issues efficiently
- Follow all scripts, policies, and procedures to ensure consistency and quality
- Maintain confidentiality and security of personal and sensitive information
- Utilize knowledge bases and training resources to accurately address customer inquiries
- Research systems and data to find relevant information to assist customers effectively
- Document and process customer issues, resolutions, and interactions in appropriate systems
- Coordinate with other departments to resolve complex issues and ensure customer satisfaction
- Escalate technical or unresolved issues to the appropriate teams or management
- Participate in ongoing product training, certifications, and team meetings to stay current with system updates and best practices
- Strive for first call resolution through effective problem-solving and communication
- Meet or exceed performance metrics and quality standards
- Contribute to a collaborative team environment while managing individual responsibilities
Benefits
- Comprehensive medical, dental, and vision insurance plans
- 401(k) retirement plan with company matching contributions
- Flexible Time Away Program including paid holidays, floating holidays, and wellness days
- End-of-year winter office closure
- Resources and programs to promote wellness and work-life balance
- Opportunities for professional growth and development through training and certifications
- Supportive and inclusive work environment that values diversity and individual contributions
Equal Opportunity
Edmentum is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable federal, state, or local laws. We support individuals with disabilities and provide reasonable accommodations during the application process. If you require assistance or accommodations, please contact [email protected]. We believe that a diverse workforce enhances our ability to serve our customers and achieve our organizational goals.
