Overview
Customer Support Specialist Jobs in Gurugram, Haryana, India at JMD Technologies Inc.
Title: Customer Support Specialist
Company: JMD Technologies Inc.
Location: Gurugram, Haryana, India
Job Description – Customer Support Executive (PhonePe CX)
Job Title:
Customer Support Executive – Domestic Process
Job Location:
Work From Office
Job Summary:
We are hiring Customer Support Executives for the PhonePe CX Domestic Process. The role involves handling customer queries, resolving issues efficiently, and delivering a seamless customer experience through non-voice support channels.
Key Responsibilities:
- Handle customer queries and concerns professionally.
- Provide accurate information and resolution within defined timelines.
- Maintain high levels of customer satisfaction and service quality.
- Escalate complex issues to the relevant teams when required.
- Follow company processes, compliance, and quality standards.
- Maintain proper documentation of customer interactions.
- Work collaboratively with internal teams to improve customer experience.
Eligibility Criteria:
- Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Experience in customer service preferred (Insurance background preferred).
- Good written communication skills (B2 level).
- Versant score: 60 & above.
- Comfortable working in rotational shifts and rotational week offs.
- Willing to work 6 days a week from office.
Additional Information:
- Work Mode: Work From Office
- Cab Facility: Self-Travel
- Travel Allowance: Not Applicable
Preferred Skills:
- Customer handling skills
- Problem-solving ability
- Communication and interpersonal skills
- Basic computer knowledge
- Ability to work in a fast-paced environment
Job Function:
Customer Service / Customer Support / Non-Voice Process
