Overview
Customer Support Specialist Jobs in United States at Swooped
Title: Customer Support Specialist
Company: Swooped
Location: United States
Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.
About the Opportunity
This is a fast-growing SaaS company on a mission to make every salon and spa more profitable. The organization is already a highly-rated salon and spa software in the US and Canada with thousands of customers and seeks to become the #1 market leader in the coming years.
The company is a primarily remote organization, ambitious, and collaborative team that gathers together every few months. As the company grows, it is looking to attract high-potential individuals who want to be part of a winning team.
At this organization, customers are at the heart of everything. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. High standards are set for the team because customers expect nothing less. Joining this dynamic and growing team means you’ll have a direct impact on improving customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.
Key Responsibilities
- Troubleshoot and respond to inquiries from customers, primarily through chat but also over calls
- Constantly increase your product and industry knowledge so you can provide expert-level answers and support
- Collaborate with different teams to identify and resolve technical issues reported by customers
- Document and share frequent customer issues and solutions
- Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
- Work Monday – Friday 9am-6pm Pacific Time (PT) or Mountain Time (MT)
Required Qualifications
- A minimum of 1 year experience in a software support position
- The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
- The ability to work autonomously while also collaborating effectively within a team
- Thrive when tackling complex challenges, even under pressure
- A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
- Strong written communication skills
What You'll Love About Us
- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app
- One Medical membership
- Flexible and unlimited PTO
- 401k plan available (no matching)
- Employee stock option program
Compensation
$60K – $65K • Offers Equity • Offers Bonus
The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.
