Overview
Customer Support Specialist Jobs in Medenine, Médenine, Tunisia at Ouinex
Title: Customer Support Specialist
Company: Ouinex
Location: Medenine, Médenine, Tunisia
About Ouinex
Ouinex is a next-generation trading platform combining crypto, derivatives, social trading, and financial markets into a single ecosystem. We are building a global company with a startup mentality: fast-moving, ambitious, and focused on delivering an exceptional experience to our users.
As we continue to grow, we are looking for highly motivated Customer Support Specialists to join our Djerba office.
The Role
Customer Support at Ouinex is not a ticket-closing role.
We are looking for people who genuinely enjoy helping others, solving problems, investigating issues, and taking ownership of the customer experience from start to finish.
You will be one of the first points of contact for our users and will play a critical role in ensuring every client receives fast, professional, and accurate assistance.
Responsibilities
* Respond to customer inquiries via live chat, email, and other communication channels.
* Assist users with account-related questions, deposits, withdrawals, trading, verification, and platform navigation.
* Investigate customer issues thoroughly and follow through until resolution.
* Escalate technical or operational issues when necessary while maintaining ownership of the customer relationship.
* Identify recurring customer concerns and proactively suggest improvements.
* Work closely with Operations, Compliance, Product, and Technical teams.
* Contribute to building and improving support procedures, FAQs, and internal knowledge bases.
* Deliver a world-class customer experience with professionalism and empathy.
What We’re Looking For
* Excellent written and verbal communication skills.
* Fluent English (required).
* Additional languages are a strong advantage, particularly French, Spanish, Arabic, Portuguese, or German.
* Strong attention to detail.
* Ability to multitask and remain organized in a fast-paced environment.
* Strong problem-solving mindset.
* Comfortable using technology and learning new systems quickly.
* Positive attitude and willingness to go the extra mile for customers.
* Team player with a strong sense of responsibility.
What We Value Most
At Ouinex, attitude matters more than titles.
We are looking for people who:
* Take ownership instead of making excuses.
* Are proactive rather than waiting for instructions.
* Enjoy learning and continuously improving.
* Care deeply about customer satisfaction.
* Are willing to roll up their sleeves and get things done.
* Thrive in a fast-growing environment where every day brings new challenges.
Previous experience in customer support, fintech, crypto, trading, forex, or financial services is appreciated but not mandatory. We are willing to train exceptional candidates with the right mindset.
What We Offer
* Opportunity to join a rapidly growing international fintech company.
* Modern office environment in Djerba.
* Career growth opportunities.
* Exposure to cryptocurrency, trading, and financial markets.
* Competitive compensation package.
* A team of ambitious professionals working toward a common goal.
If you are energetic, customer-focused, and ready to be part of a company building something significant, we would love to hear from you.
Apply by sending your CV or applying through this LinkedIn post and a short introduction via this drive (https://drive.google.com/drive/folders/1A4SaKSgAJs_Vw-qLa0jUneuHLxNScZjo?usp=sharing) explaining why you believe you would be a great fit for Ouinex.
