Overview
Customers Service (VOC) Jobs in Ho Chi Minh City, Ho Chi Minh City, Vietnam at ORION VIETNAM CAREER
Title: Customers Service (VOC)
Company: ORION VIETNAM CAREER
Location: Ho Chi Minh City, Ho Chi Minh City, Vietnam
Negociate
CSR Part (Customers Service Center)
04/05/2026 – 05/06/2026
Full-time
Mô tả công việc
At Orion, Customer Service is more than just “answering customers”. You will be:
“The person connecting the customer experience with the entire business operations system”.
- Working in a dynamic, international FMCG environment
- Participating in handling real-world cases related to product quality and operations
- Opportunities for clear career development
- You're part of Business ethics culture that values Ownership – Integrity – Customer Centricity.
Jod Description
(Quantity: 02)
- Complaint Handling (20%)
Be the First Touchpoint | Frontline Reception:
- Receive and record feedback/complaints from customers (consumers, distributors/partners, internal staff).
- Input data into the customer service management system: ensuring information is fully, accurately, and promptly updated on the system.
- Ensure information is fully and accurately updated on the system.
- Internal Coordination & problem solving (30%)
Drive Cross-functional Actions | Coordinate across departments:
- Share information & work with all relevant departments/divisions in the company (Sales, Marketing, R&D, Production, Supply Chain…) to handle complaint issues.
- Monitor processing progress and ensure compliance.
- Report progress to line manager step by step.
Solve Problems, Not Just Respond | Solve Problems at the Root:
- Understand the process and analyze the root cause
- Propose and monitor solutions
- Respond to customers professionally and consistently.
- Data management & reporting (20%)
Turn Data into Insights | Transforming Data into Value:
- Compile and analyze data from the complaint and handling process.
- Prepare periodic reports (daily, weekly, monthly, yearly).
- Provide feedback and propose solutions and improvements to relevant departments/divisions (operational processes, products).
- Customer care: improving the Customer experience (10%)
Enhance Customer Experience
- Conduct post-service customer satisfaction surveys (ongoing and periodic)
- Evaluate customer service quality and propose improvements (if any).
- Enhance Customer Service management system (20%)
Enhance Customer Service management system
- Develop internal training materials to improve the quality of customer service center operations.
- Participate in building and improving customer service processes through contributing initiatives to enhance service quality.
Yêu cầu công việc
- Graduated from university or higher in related majors: Food Science and Technology, QA/Food Safety, Economics, Business Administration, Sales & Marketing …
- At least 2 years of experience in Customer Service at FMCG companies in Vietnam.
- Core Competencies: Customer-centric mindset / Ownership & accountability / Integrity & compliance / Functional Skills / Receiving & solving complaint / Cross-functional coordination / Root cause analysis /
Data management & analysis report
- Soft Skills: Clear, flexible, and professional communication / Basic certificate: MS Office (word, excel, PPT)
- English: Ability to read and understand emails and documents, basic communication. Additional Korean language skills are a competitive advantage
- Good attitude and conduct / Integrity, discipline, perseverance, and persuasiveness / Hardworking, enthusiastic, and strong teamwork / Honest, positive, and proactive in working towards the company's common goals.
