Overview
Danish Customer Service Agent Jobs in Netherlands at Bestseller Textilhandels GmbH
Here at BESTSELLER our Customer Service Team is fundamental to the success of our business. Via email and live support, we serve and support customers across the world in 10+ languages. We take pride in ensuring a seamless and quality-focused customer experience, constantly looking for ways to improve our services across all BESTSELLER E‑Commerce brands and beyond.
As a Danish Customer Operations Agent, you will be part of our energetic and international team. You will assist and help our customers to ensure that they always receive “above and beyond” treatment. We believe excellence is not a destination but a process.
Overview of Responsibilities
- Communicate via different channels (chat, Whats App, e‑mail, phone and through partners)
- Investigate inquiries using internal and external stakeholders and systems
- Have an in-depth knowledge of macros and (when created) phone scripts in relevant languages and English
- Be able to process orders through various systems
- Make claims
- Process refunds
- Identify fraudulent behavior
- Attend meetings and trainings to ensure knowledge is up‑to‑date
- Translate text for customer contacts on an ad‑hoc basis
- Be a team player and assist colleagues when needed
- Raise any areas of improvement with your Customer Operations Supervisor
Skills / Experience
- Fluent in English and Danishare mandatory. Additional languages are a plus
- Excellent communication and interpersonal skills
- Interest in fashion and you are preferably an avid online shopper
- Experience in previous customer service or similar environments is a big plus
Your profile
In Customer Service, we highly value a “go-getter attitude”. We are constantly striving to take our customer experience to the next level, and we do that through a highly skilled team. We are innovative, process-driven and strongly focus on building and maintaining successful customer loyalty.
We put a strong emphasis on great teamwork, the right candidate will be loyal, helpful, and enjoy being part of a strong and fun team where you’re always ready to make an extra effort when needed. You have an optimistic mindset and can keep up the good spirit in a busy and sometimes unpredictable work environment.
This position will work in the Customer Operations team in our Amsterdam office in the Netherlands. Please note we are only looking for a full‑time employee.
What we will bring to you
- An extensive discount on all BESTSELLER brands
- The possibility to be added to our collective health insurance or an allowance of € 150 gross per month
- Tax benefit to your sports membership subscription
- Work 37 hours a week
- 27 holidays per year based on a full‑time workweek. Option to buy 5 additional days
- A daily healthy lunch in the office
- Free consultations with psychologists and lifestyle coaches (Open Up)
- A culture of trust, autonomy, and continuous feedback that contributes to a positive impact
- Plenty of opportunities for professional and personal development
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Title: Danish Customer Service Agent
Company: Bestseller Textilhandels GmbH
Location: Netherlands
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