Overview
Dental Customer Service Advocate II (Remote) Jobs in United States at Resonance CX Partners
Title: Dental Customer Service Advocate II (Remote)
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- Salary up to $70,488
- Comprehensive benefits package, including 401k contribution plans
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on member satisfaction and experience
What To Expect (Job Responsibilities)
- Answer member, provider, and broker inquiries via telephone regarding product information, benefits, claims resolution, eligibility, and billing questions
- Provide first-level problem resolution by gathering and researching information, verifying claim submissions, and ensuring system accuracy
- Deliver accurate information to customers in accordance with performance goals and objectives
- Maintain customer advocate records by identifying underlying needs and guiding them to appropriate resources or programs
- Participate in system testing and ongoing education related to new services and industry topics
What Is Required (Qualifications)
- High School Diploma or GED
- Minimum 3 years of customer service experience
- Strong interpersonal communication skills
- Good oral and written communication skills
- Ability to meet established deadlines and handle multiple customer service demands effectively
How To Stand Out (Preferred Qualifications)
- 3 years of experience in a call center customer service role or experience with medical or insurance terminology
- Demonstrated skills as an empathetic and compassionate communicator
- Strong PC navigation and data entry skills
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #BenefitsPackage
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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