Overview
Desktop Support Engineer Jobs in Phoenix, USA at LanceSoft Inc
Description:
2nd shift, local time (4:00 PM – 12:00 AM, Monday through Friday),
Onsite – United States – Arizona
*** PFC, 2225 S 75th Ave #100, Phoenix, AZ 85043***
Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skill Set:
Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required.
Skills – Windows Support. Deskside Support. End User Device Support.
Title: Desktop Support Engineer
Company: LanceSoft Inc
Location: Phoenix, USA
Category: