Overview
Digital Customer Success Manager Jobs in Toronto, Canada at iLobby
About FacilityOS
FacilityOS is a fast-growing company redefining how facilities operate — bringing safety, security, and daily operations into one unified platform used by organizations around the world. As we continue to scale globally, we are building a team of driven, curious people who want to make an impact. You will be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers.
Our team comes together in office twice a week to connect, collaborate, and build momentum. We are proud to be recognized as one of Canada’s Best Workplaces for 2026, based on direct employee feedback — reflecting a culture built on trust, support, and high performance. If you are looking to do your best work alongside a great team in a high‑growth environment, FacilityOS is the place to build your career.
Opportunity
At FacilityOS, we are growing fast and building the systems to match. We are looking for an eager and detail‑oriented Customer Success Manager, Digital to join our team and help shape how we engage and retain customers s role is ideal for someone who is naturally curious, enjoys working with data and automation, and gets satisfaction from building programs that help customers succeed this role, you will help ensure customers across our digital segment are getting consistent value from FacilityOS;
not through dedicated account management, but through well‑designed programs, automated touchpoints, and timely outreach based on data signals. You will be supported by a broader CS team and work cross‑functionally with departments across the company.
What You’ll Do
- Digital Engagement — Execute and help improve automated email campaigns, lifecycle journeys, and milestone‑based customer touchpoints across a large portfolio of accounts
- Analyze Data — Analyze campaign performance and customer engagement data to understand what’s working, where customers are struggling, and where to focus next
- Drive Growth — Identify and support expansion opportunities within the digital segment by tracking adoption signals and engaging customers at the right moment
- Mitigate Risk — Use data and product usage signals to spot at‑risk customers early and take action to keep them on track
- Drive Product Usage — Support awareness and adoption of new features across the digital segment through targeted campaigns and timely, relevant outreach
- Continuously Learn — Stay current on product enhancements and CS best practices, applying what you learn to improve our playbooks, campaigns, and the overall digital customer journey
Qualifications
- 2 to 4 years in Customer Success, Marketing, or a related role in a SaaS environment
- Exposure to or interest in digital/scaled customer engagement models
- Experience with a CRM or Customer Success platform is an asset (e.g., Gainsight, Salesforce)
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process‑oriented mindset
- Your work ethic is unmatched — anything you don’t know you’ll learn quickly through your growth mindset
- You are a highly motivated, self‑starter with a high degree of initiative, a can‑do attitude, results and goal‑driven mindset and the ability to achieve set goals
- You pay attention to detail in all areas of work with strong problem identification and problem resolution skills
Why work at FacilityOS?
- Comprehensive health coverage
- Hybrid work environment
- Opportunity for advancement and growth
- Catered events, snacks, drinks — You won t go hungry!
- Birthday and life celebrations
- Two annual parties
FacilityOS Commitment
We believe that a diverse team is the key to innovation and growth. We are an equal‑opportunity employer that values diversity and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process.
Please advise us of any needs when your interview is booked, and we will do our best to meet your needs. Please…
Title: Digital Customer Success Manager
Company: iLobby
Location: Toronto, Canada
Category: