Overview
Director of Customer Operations & Support (Hospitality) Jobs in Haifa, Haifa District, Israel at Priority Software
Title: Director of Customer Operations & Support (Hospitality)
Company: Priority Software
Location: Haifa, Haifa District, Israel
Responsibilities
- Overall management and leadership of the Service, Projects, and Infrastructure/IT departments
- Full responsibility for customer experience, response times, SLA compliance, and service quality
- Planning, managing, and leading cross-organizational projects (implementations, upgrades, migrations, etc.)
- Ensuring stability, availability, security, and reliability of infrastructure and systems
- Designing, improving, and implementing operational processes, procedures, & KPIs
- Resource management, task prioritization, & resolution of operational bottlenecks
- Ongoing collaboration with the GM and management, including reporting, risk identification, and operational recommendations
- Close cooperation with Product, R&D, Sales, and Finance teams
Requirements
- Proven experience managing Operations / Service / Projects in a technology or SaaS organization
- Experience leading multidisciplinary teams
- Strong understanding of operational processes, customer service, and IT infrastructure
- Strong leadership, decision-making skills, and ability to work in a fast-paced environment
- Process-oriented mindset with strong execution and organizational skills
- Excellent interpersonal and communication skills
- Availability to work from the company's offices in Nesher 4 days per week
- Familiarity or experience in the Hospitality / Hotel industry – Advantage
- Experience working with complex systems/core business systems- Advantage
- Experience in B2B environments or working with Enterprise customers- Advantage
