Overview
E-Commerce Customer Service Representative Jobs in Greensboro–Winston-Salem–High Point Area at LHH
Title: E-Commerce Customer Service Representative
Company: LHH
Location: Greensboro–Winston-Salem–High Point Area
LHH is partnering with a furniture client in Greensboro searching for a CSR to join their current team! This role will be onsite M-F 8-5, direct hire paying $50-60k, and offers full benefits (Medical, dental, vision, 401k). Prior furniture industry experience required to be eligible for this role!
Responsibilities:
- Manage order process for E-commerce client accounts from start to finish
- Provide updates regarding inventory availability, estimated delivery date, etc.
- Manage website/client portals and update product changes and/or pricing
- Provide detailed description, photos, and color/fabric options of available products
- Assist clients with placing orders
- Issue replacement parts or refunds as needed
Qualifications:
- Must have prior furniture industry experience to be eligible for this role!
- E-commerce experience strongly preferred
- Must have ERP experience, NetSuite preferred
- Strong communication skills and detail orientation, upbeat personality, and ability to multi-task
