Overview
E-Commerce Operations Supervisor Jobs in Riyadh, Saudi Arabia at REEF GROUP | مجموعة ريف
Title: E-Commerce Operations Supervisor
Company: REEF GROUP | مجموعة ريف
Location: Riyadh, Saudi Arabia
E-Commerce Operations Supervisor – Reef Holding
We’re Hiring: E-Commerce Operations Supervisor
Location: Riyadh, Saudi Arabia
Job Type: Full-Time
About Reef Holding:
Reef Holding continues to shape the future of digital retail in Saudi Arabia by blending operational excellence with innovation. We are currently seeking a proactive and detail-oriented E-Commerce Operations Supervisor to join our dynamic team and lead the operational success of our online platforms.
About the Role:
As an E-Commerce Operations Supervisor, you will oversee day-to-day e-commerce activities, ensuring seamless order processing, logistics coordination, and a world-class customer experience. You’ll play a key role in aligning operational efficiency with strategic digital sales goals.
Key Responsibilities:
Order & Inventory Management:
- Monitor and manage order processing from placement to delivery
- Coordinate with supply chain and warehouse teams to ensure stock availability
- Supervise return and exchange processes to ensure a smooth customer experience
Customer Experience Optimization:
- Oversee customer service operations and ensure timely resolution of inquiries and complaints
- Analyze customer feedback and implement enhancements to elevate the e-commerce journey
Logistics & Fulfillment Oversight:
- Coordinate with shipping providers to ensure timely and high-quality deliveries
- Monitor logistics KPIs and implement strategies for greater efficiency and accuracy
Operational Performance & Analysis:
- Analyze daily and weekly performance reports to identify gaps and improvement opportunities
- Drive process automation and cost-efficiency initiatives
Cross-Functional Collaboration:
- Work closely with marketing to support campaigns and promotional launches
- Collaborate with IT to resolve platform-related technical issues
- Coordinate with finance on billing and payment reconciliations
Compliance & Quality Control:
- Ensure all e-commerce operations adhere to company policies and local regulations
- Keep up with evolving e-commerce laws in Saudi Arabia and ensure ongoing compliance
Team Management & Development:
- Supervise team performance, assign tasks, and ensure operational consistency
- Train and motivate team members on best practices and new systems
Qualifications:
- Bachelor’s degree in Marketing, E-Commerce, or a related field
- Proven experience managing e-commerce operations, preferably in the Saudi market
- Strong understanding of inventory systems, logistics processes, and order management
- Excellent analytical skills and operational problem-solving capabilities
- Familiarity with logistics providers and shipping coordination
- Fluent in Arabic; good command of English preferred
- Strong communication and team leadership skills
- Solid knowledge of local e-commerce laws and compliance requirements
Why Join Reef Holding?
Be part of a forward-thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast-growing e-commerce landscape.
