Overview
Email, Chat & Non-Voice Process Jobs in India at Inficore Soft
Title: Email, Chat & Non-Voice Process
Company: Inficore Soft
Location: India
Email, Chat & Non-Voice Process
Company: Inficore Soft
Location: Remote
Internship Type: Full-Time
Duration: 1–3 Months
Stipend: ₹15,000 per month
⸻
About the Internship
Inficore Soft is seeking a detail-oriented and customer-focused Email, Chat & Non-Voice Process Intern to support our customer communication and support operations. This internship provides hands-on experience in handling written customer interactions through email and chat channels in a remote professional environment.
⸻
Key Responsibilities
• Respond to customer queries through email and chat in a timely and professional manner
• Resolve customer issues by following standard operating procedures
• Maintain accurate records of customer interactions and resolutions
• Coordinate with internal teams to address and resolve customer concerns
• Ensure high-quality written communication and customer satisfaction
• Follow service-level agreements (SLAs) and response guidelines
• Assist in preparing basic reports and documentation
⸻
Eligibility Criteria
• Currently pursuing or recently completed a degree in any discipline
• Strong written communication skills in English
• Basic computer knowledge and familiarity with email and chat tools
• Good attention to detail and problem-solving skills
• Ability to handle multiple conversations efficiently
• Customer-oriented mindset
• Ability to work independently in a remote environment
⸻
What We Offer
• Practical experience in non-voice customer support processes
• Mentorship from experienced support professionals
• Exposure to customer service workflows and communication standards
• Internship Certificate upon successful completion
• Opportunity for future full-time roles based on performance
