Overview
English Collection Agent Jobs in Qesm El Maadi, Cairo, Egypt at Care Management Services Egypt
Title: English Collection Agent
Company: Care Management Services Egypt
Location: Qesm El Maadi, Cairo, Egypt
Collection Advisor – Etisalat UAE (Ceased Accounts)
- Job Summary
We are seeking a motivated and results-driven Collection Advisor to join our team. The ideal candidate will be responsible for contacting customers with outstanding balances, negotiating payment arrangements, and ensuring timely collections while maintaining a high level of customer satisfaction and professionalism.
- Key Responsibilities
Contact customers regarding overdue payments.
Negotiate suitable payment plans and resolve payment-related issues.
Follow up with customers to ensure timely collections.
Maintain accurate records of customer interactions and payment updates.
Achieve daily and monthly collection KPIs.
Handle customer inquiries professionally while providing an excellent customer experience.
Ensure compliance with company policies and quality standards.
Requirements
Good English communication skills (B1+).
Strong communication and negotiation skills.
Ability to work under pressure and meet targets.
Previous experience in Customer Service or Collections is a plus.
Graduates and Gap Year students are welcome to apply.
- Benefits
Net Salary: 10,000 EGP (8,000 Basic + 2,000 KPIs).
Commission: Up to 2,000 EGP.
Social & Medical Insurance after the probation period.
Career growth and promotion opportunities.
- Job Details
Location: Maadi – Technology Park.
Employment Type: Full-time.
Working Hours: 9 hours (including a 1-hour break).
Days Off: 8 days per month (Fixed Sunday + 1 rotational day).
Shift: Fixed Morning Shift.
