Overview
[English Speaker] Airlines / E-Commerce – Customer Service (Urgent Intake) Jobs in Shah Alam, Selangor, Malaysia at Atain
Title: [English Speaker] Airlines / E-Commerce – Customer Service (Urgent Intake)
Company: Atain
Location: Shah Alam, Selangor, Malaysia
What You’ll Be Doing
- Manage inbound and outbound customer interactions across various communication channels.
- Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
- Build and maintain strong working relationships with internal and external stakeholders.
- Perform data entry tasks with a high degree of accuracy and efficiency.
- Consistently meet individual and departmental performance targets.
- Undertake any additional tasks or responsibilities as assigned by company leadership
What We’re Looking For
- Minimum qualification: SPM or higher.
- Strong command of English (written and spoken) – B2 Level and Above.
- Excellent multitasking and problem-solving skills.
- Customer-focused mindset with a positive and service-oriented attitude.
- Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.
- Willing to work on a 24-hour rotational shift, including weekends and public holidays.
- At least 1 year of customer service or airline-related contact centre experience is an added advantage.
- Fresh graduates are encouraged to apply.
What We Offer
- Permanent employment with clear career development opportunities.
- Comprehensive paid training program for all new employees.
- Attractive KPI-based incentive scheme.
- Exclusive corporate discounts and employee deals.
- Generous annual leave entitlement.
- EPF and SOCSO contributions provided.
- Medical, health, and life insurance coverage.
- Dental and optical claim allowances.
- Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.
