Overview
English speaker call center Jobs in 6th of October, Al Buhayrah, Egypt at Xceed
Title: English speaker call center
Company: Xceed
Location: 6th of October, Al Buhayrah, Egypt
Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages across locations in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. Xceed delivers a wide range of services, including inbound and outbound contact center operations, back-office support, helpdesk, recruitment process outsourcing, infrastructure management, and social media analysis. The organization has earned multiple global awards for outsourcing excellence, customer experience, sustainability, and diversity, equity, and inclusion. Xceed also maintains internationally recognized certifications in quality, information security, business continuity, workplace safety, and environmental management.
Role Description This is a full-time, on-site English Speaker Call Center role based in 6th of October. The role involves handling inbound and outbound customer calls, responding to inquiries, resolving issues, and providing accurate information in clear, fluent English. The call center representative will document interactions in the system, follow established processes and scripts, and ensure that performance targets such as quality, handling time, and customer satisfaction are met. Daily responsibilities also include escalating complex cases when necessary, following up with customers, and collaborating with team leaders to improve service. The role requires adherence to company policies, schedules, and performance standards while maintaining a professional and empathetic communication style.
Qualifications
- Strong English communication skills, both spoken and written, with the ability to convey information clearly and professionally.
- Customer service and problem-solving abilities, including active listening, conflict resolution, and a customer-centric approach.
- Basic computer and typing skills, with the ability to learn and navigate CRM and call center systems quickly.
- Time management and multitasking skills to handle multiple calls, follow-ups, and documentation efficiently.
- Ability to work on-site in 6th of October on rotating shifts, including evenings, weekends, and holidays as required.
- High school diploma or equivalent; a university degree or relevant vocational training is a plus.
- Prior experience in a call center, BPO, or customer-facing role is preferred but not mandatory.
- Professional, adaptable, and team-oriented mindset, with openness to coaching and continuous performance improvement.
