Overview
Executive-Guest Relation Jobs in Bengaluru East, Karnataka, India at Brigade Group
Title: Executive-Guest Relation
Company: Brigade Group
Location: Bengaluru East, Karnataka, India
Roles & Responsibility
- Ensuring and providing flawless, upscale, professional, and high-class customer service experiences
- Analysing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to customer needs and anticipating their unstated ones.
Core Responsibilities
- Guest management & guest engagement activities
- Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
- Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
- Organize events and activities approved by the head office
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
- Report maintenance issues and malfunctioning appliances to the manager for quick repair.
- Who are we looking for?
- Excellent communication skills
- Strong listening skills
- Superior organizational skills
- Strong time management skills
- Adequate capability in Excel, word and PPT
