Overview
Expert Customer Support Jobs in Toronto, Canada at Blackbaud
Position: Expert Customer Support for Blackbaud
Elevate your career with Blackbaud as a Senior Customer Support Associate in Canada, specializing in Raiser’s Edge and integrated solutions. Deliver expert support and foster strong customer relationships in this impactful role.
We seek an experienced Senior Customer Support Associate for a pivotal role within our team in Canada. This position requires strong expertise in Raiser’s Edge and excellent customer service skills. You will address complex support cases and guide customers through effective troubleshooting while providing mentorship and collaboration with your peers.
Key Responsibilities:
• Own and resolve complex support cases for Raiser’s Edge
• Maintain workload balance by adjusting to business needs
• Diagnose and troubleshoot customer issues proactively
• Document case resolutions and follow up effectively
• Participate in after-hours support after onboarding
Requirements:
• Strong expertise in Raiser’s Edge, including RENXT
• Willingness to support after-hours customer needs
• Proven problem-solving and critical-thinking skills
• Experience in customer-facing support roles
• Knowledge of integrated Blackbaud products preferred
Apply your expertise in Raiser’s Edge and strong problem-solving to enhance customer experiences at Blackbaud.
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Title: Expert Customer Support
Company: Blackbaud
Location: Toronto, Canada
Category: