Overview
Facilities Services Customer Center Operator Jobs in Toronto, Canada at randstad canada
Position: Facilities Services Customer Center Operator )
The Facilities Services Customer Center Operator provides customer service and front‑line support to the client site with respect to the maintenance and operations of their building(s). The Dispatch Centre is a critical environment responsible for receiving and dispatching facilities service requests for its clients 24/7/365. The work environment is fast‑paced and client‑service focused.
Responsibilities
- Handle inbound service requests received via telephone, e‑mail and web interface, initiating work orders to support timely fulfillment and resolution of client requests.
- Fill basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying information to front‑line facilities managers.
- Assess and accurately assign level of priority to facilitate timely fulfillment of service requests.
- Learn techniques for troubleshooting service issues and communicating with internal technicians, Facility Managers, external service providers and landlords.
- Receive guidance and support in completing service requests, including proper work‑order processing, dispatching and communication of information.
- Provide outstanding customer‑service support and maintain confidentiality of client account information.
- Participate in program initiatives undertaken by the Dispatch Center.
- Assist with demonstrating Dispatch Centre capabilities to prospective hires and provide training to current Team Members as required.
- Perform other duties assigned.
Qualifications
- High school completion plus a specialized technical business course.
- One year or more of job‑related experience in facilities service or a related field.
- Demonstrated language proficiency (verbal and written) in English, including proper grammar, spelling and punctuation.
- Transparent and effective communication skills.
- Strong customer‑service orientation and proven customer‑service skills.
- Proficient at typing and navigating computerized work systems while communicating verbally with clients.
Work Hours and Availability
24/7/365 environment requiring open availability in a rotating 12‑hour shift pattern. Must have open availability to work weekends and holidays as required and be available for on‑call duty.
Location
Toronto, ON – On‑site position (12‑month contract, Monday to Friday).
EEO Statement
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to increasing equity, diversity and inclusion in the workplace and supporting accessibility and accommodation needs throughout the employment lifecycle.
Qualified candidates will be contacted.
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Title: Facilities Services Customer Center Operator
Company: randstad canada
Location: Toronto, Canada
Category: