Overview
Front Desk Agent Jobs in Waynesboro, VA at Holiday Inn Express & Suites
Job Overview
Shifts available 7am-3pm and 3pm-11pm
Front Desk Job Description
Responsibilities include but are not limited to:
Checking-in our guests, ensuring proper methods of payment are received, special requests are noted/fulfilled and accurate information is established.
Communicate with all departments regarding in-house VIP and any special needs.
Thoroughly complete all guest transactions, follow through on requests.
Maintain an up-to-date working knowledge of all hotel amenities, as well as any special events. Promote and sell hotel programs, special rate packages, and upgrades when appropriate.
- Interact with the team in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and Hotel policies.
- Maintain the house bank and handle all credit and currency transactions according to Hotel policies and procedures.
- Communicate all pertinent information to Department Managers and Supervisors.
- Follow set procedures on posting, charges, cash handling, deposits, and refunds.
- Solicit guest feedback via appropriate review sites.
- Answer the telephone in a professional manner and assist guests with any reservations, questions, directions to the property, etc.
- Assist in Breakfast Buffet and Coffee Station when necessary
Job Requirements:
- Must be able to speak, read, write, and understand the primary language, (English) used in the workplace.
- Requires good communication skills, both verbal and written.
- Proficient skills in mathematics for basic computations.
- Must be available to work a flexible schedule; mornings, afternoons, weekends, and some holidays.
- Previous cash-handling experience preferred.
Organizational skills including follow-through, problem-solving, and communication. Multitasking is required
- Ability to stand and walk for extended periods of time.
- Must be able to lift up to 20 pounds occasionally.
- High school or equivalent education required.
- Previous Hospitality / Hotel Experience is a Plus
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Front Desk Agent
Company: Holiday Inn Express & Suites
Location: Waynesboro, VA
Category:
