Overview
Front Desk Assistant Jobs in Rochester Hills, MI at Leader Dogs for the Blind
Title: Front Desk Assistant
Company: Leader Dogs for the Blind
Location: Rochester Hills, MI
Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 191 dedicated team members and more than 1,000 volunteers who advocate alongside our clients to create a more equitable world.
Why work at Leader Dogs for the Blind?
- Medical, Dental and Vision Insurance after 30 days of employment
- Employer paid life insurance
- Employer paid disability insurance
- 401k with employer match
- Flexible spending account
- Paid time off front loaded on first day of employment
- Annual merit-based pay increases
- Dog friendly office
Summary
The Front Desk Assistant serves as a key point of connection and one of the first impressions of Leader Dogs for the Blind, providing a professional, welcoming, and accessible experience for all who engage with the organization. This role manages front-line communications—including phone, email, and in-person inquiries—while ensuring clients, visitors, and volunteers are greeted and supported in a courteous and efficient manner. In addition to its highly visible, front-facing responsibilities, the position provides essential administrative support, including scheduling, communications, recordkeeping, and departmental coordination, with a strong emphasis on accuracy and attention to detail. The ideal candidate demonstrates professionalism, adaptability, and a commitment to accessibility within a mission-driven environment.
Essential Duties And Responsibilities
- Professionally answers all incoming calls, email and voicemail; directs to appropriate team member or department.
- Greets and directs clients, visitors, and volunteers in a courteous and professional manner.
- Performs a variety of administrative and clerical duties that involve scheduling meetings, processing paperwork, updating records, data entry, requests for general information, preparing packets of material, mailings (both material and electronic), photocopying, and faxing.
- Monitors general organizational email accounts.
- Manages supply orders and P-card receipts for the marketing department and gift shop.
- Creates large print and accessible documents.
- Provides occasional coverage for the Leader Dogs for the Blind gift shop.
- Performs other duties as assigned.
Education And Experience
A minimum of one to three years of experience in an administrative, receptionist or operations support role.
