Overview
Front Desk Associate, Part-Time Jobs in Charleston, SC at Explore Charleston
Title: Front Desk Associate, Part-Time
Company: Explore Charleston
Location: Charleston, SC
Job Description
JOB TITLE: Front Desk Associate
DEPARTMENT: Visitor Services
DATE: March 1, 2026
I. FUNCTION: This part-time position is responsible for providing superior customer service at the CACVB Front Desk in a professional and cordial manner.
II. STATUS: Part-Time, Temporary / non-exempt
Iii. Specific Requirements
- Must be able to work up to 25 hours per week, Monday – Friday.
- Excellent oral communication.
- Excellent grammar usage and spelling ability.
- Excellent customer service skills.
- Ability to balance several skills at once.
- Knowledge of computer systems and the Internet.
- Good typing skills.
- Knowledge of Charleston area attractions and events.
- Ability to operate cash register/data processing equipment.
Iv. Specific Duties
- Assist all members of the CACVB when possible while keeping priority of phone calls in mind.
- Check in guests and vendors upon their arrival via electronic sign-in sheet in Google Drive, providing them with a Guest sticker, and notifying appropriate staff of the guest's arrival.
- Answer incoming calls to the CACVB in a cordial, professional manner, and refer specific calls to the proper staff member by politely asking questions.
- Preserve order of CACVB Front Desk area.
- Assist staff with reserving CACVB Meeting Rooms
- Update digital signage for CACVB Meeting Room Calendars.
- Assist with daily management of the CACVB Check Log.
- Maintain a record of incoming packages for staff.
- Assist with sorting and distributing incoming mail for CACVB staff members.
- Enter visitor leads into the computer as needed.
- Assist visitors to CACVB Executive Office seeking to receive a bulk quantity of Visitors Guides and Maps and record any items distributed via Simpleview CRM
- Attend monthly Visitor Services staff meetings.
- Assist with special projects as assigned.
- Be familiar with CACVB publications and websites.
- Promote the organization through awareness of Bureau activities.
- Visit area tours and attractions to remain current on visitor services and interests.
- Assist with Visitor Services operations as needed, including:
- Serve visitors to all area visitor centers in a cordial, outgoing, professional manner when needed.
- Assist visitors electronically via live chat at ExploreCharleston.com.
- Submit requests for visitor information using Simpleview CRM.
- Record partner referrals using Simpleview CRM.
- Assist with proofreading various CACVB websites for errors as assigned.
- Submit event suggestions each week to be considered for inclusion in the CACVB Events Calendar.
- Be responsible and accurate with ticket/publication sales as well as all counter duties in the Charleston Visitor Center's Visitor Planning and Marketplace areas.
V. To Ensure Orderly Operation
- Provide backup to the CACVB Front Desk as assigned.
- Provide backup to the CACVB Charleston Visitor Center as assigned.
- Handle other support services as assigned.
VI. ESSENTIAL & NON-ESSENTIAL REQUIREMENTS (In compliance with the ADA):
Essential Functions
- Access to reliable transportation
- Ability to rotate body in standing or sitting positions
- Good eyesight and hearing which may be corrected with an aid if necessary
- Good command of the English language, including comprehension, verbal, and written communication skills
- Good interpersonal skills
- Ability to operate office equipment and learn software programs such as Windows,
- database
- Ability to grip/grasp various tools and equipment used in the office area
- Ability to operate cash register/data processing equipment
- Ability to perform mathematical calculations accurately
- Must be able to attend monthly staff meetings, typically held after standard work hours
Non-essential Functions
- Ability to stretch and reach in various directions while in a kneeling, standing, sitting or crouching position.
- Able to lift a maximum of 50 pounds.
VII. IMMEDIATE SUPERVISOR: Assistant Director of Visitor Services
All applicants will be required to pass a preemployment background check and drug test.
