Overview
Front Desk Executive Jobs in Durrës, Durres, Albania at Durrës Yachts & Marina
Title: Front Desk Executive
Company: Durrës Yachts & Marina
Location: Durrës, Durres, Albania
Company Description Durrës Yachts & Marina is a flagship waterfront development led by Eagle Hills, a global real estate and development group founded by Mr. Mohamed Ali Alabbar. Eagle Hills has delivered some of the world’s most iconic projects, including Dubai Marina, Burj Khalifa, Downtown Dubai, Marassi in Egypt, and Belgrade Waterfront. The Durrës Yachts & Marina project aims to bring a similar level of innovation, luxury, and modern urban living to the Albanian coast. Team members join an international environment focused on excellence in service, hospitality, and customer experience.
Role Description The Front Desk Executive is a full-time, on-site role based in Durrës. This position is responsible for greeting guests and visitors, managing check-ins and check-outs, and ensuring a welcoming and organized reception area. Day-to-day tasks include answering phone calls and emails, handling inquiries, directing guests to appropriate contacts or locations, and maintaining accurate records of appointments and visitor logs. The role also supports administrative activities such as managing incoming and outgoing mail, coordinating with other departments, and assisting with reservations or bookings. The Front Desk Executive is expected to provide professional, courteous customer service and uphold the brand standards of Durrës Yachts & Marina.
Qualifications
- Strong Interpersonal Skills and Customer Service abilities to interact professionally with guests, residents, and partners.
- Excellent Communication and Phone Etiquette skills for managing calls, inquiries, and information exchange.
- Experience with Receptionist Duties, including greeting visitors, scheduling, and managing front desk operations.
- Proficiency with basic office software (email, calendar, word processing) and comfort using reservation or CRM systems.
- Fluency in English; knowledge of Albanian and other languages is an advantage.
- High level of professionalism, reliability, and attention to detail in a luxury hospitality or real estate environment.
- Ability to work on-site in Durrës, including flexible hours, weekends, or holidays as needed.
- Previous experience in front office, hospitality, or customer-facing roles; vocational or higher education in hospitality, business, or related fields is preferred
