Overview
Front Desk Officer Jobs in Kathmandu, Bāgmatī, Nepal at Doorsteps Nepal
Title: Front Desk Officer
Company: Doorsteps Nepal
Location: Kathmandu, Bāgmatī, Nepal
Doorsteps Nepal is a leading on-demand home and business service marketplace in Nepal, connecting customers with trusted professionals for a wide range of services, including cleaning, plumbing, electrical work, appliance repair, beauty services, moving, and maintenance. The company leverages technology to make service booking simple, transparent, and reliable. Doorsteps Nepal focuses on delivering convenient and high-quality service experiences for individuals and businesses. At the same time, it creates income opportunities and professional growth for skilled service providers across the country. Team members join a fast-growing, mission-driven organization that is reshaping how people access essential services in Nepal.
Role Description
This is a full-time, on-site Front Desk Officer role based in Kathmandu. The Front Desk Officer will serve as the first point of contact for visitors and callers, greeting Customers, answering inquiries, and directing them to the appropriate team members or departments. Daily responsibilities includes;
• Greet and welcome visitors, customers, and business partners professionally.
• Provide timely, professional customer service to Customers, partners, and service providers.
• Handle phone calls, emails, and customer inquiries efficiently.
• Coordinate regularly with customers, service professionals, and internal teams.
• Manage front desk operations and maintain visitor records.
• Assist in administrative tasks, documentation, and reporting.
• Support office coordination and day-to-day operational activities.
• Address customer concerns professionally and escalate issues when required.
• Ensure a positive customer experience and maintain high service standards.
• Support content creation activities, including social media posts, customer testimonials, and promotional content.
• Participate confidently in video content when required for marketing and branding purposes.
Qualifications
• Bachelor's degree completed or currently pursuing (preferred).
• 1–2 years of experience in customer service, front desk, reception, administration, content creation, or related roles.
• Fresh graduates with excellent communication and interpersonal skills are encouraged to apply.
• Strong verbal and written communication skills in Nepali and English.
• Professional appearance, pleasant personality, and positive attitude.
• Excellent customer service and relationship management skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Basic knowledge of social media platforms and content creation tools.
• Confidence in self-presentation and speaking in front of a camera.
• Basic video editing skills (CapCut, VN, Canva, or similar tools) will be an added advantage.
• Ability to work independently and as part of a team.
What We Offer
• Competitive Salary & Benefits
• Professional Growth Opportunities
• Friendly & Collaborative Work Environment
• Exposure to Nepal's Fast-Growing Service Marketplace Industry
• Learning & Development Opportunities
Apply Now
📧 Send your updated CV along with a 30–60 second self-introduction video to: [email protected]
📞 Contact: 9851407707
