Overview
Front Office Phone Receptionist (Remote) Jobs in United States at Emma of Torre.ai
Title: Front Office Phone Receptionist (Remote)
Company: Emma of Torre.ai
Location: United States
I’m helping Smith.ai find a top candidate to join their team full-time for the role of Front Office Phone Receptionist (Remote).
You'll empower businesses and build your career with flexible, remote client support.
Compensation:
USD 15 – 16/hour
+ Overtime (USD22/hour)
Location:
Remote: United States
Mission of Smith.ai:
"Smith.ai combines live agents and AI to provide superior virtual receptionist and intake services to small businesses."
What makes you a strong candidate:
- You are a novice in Customer reception, Call handling.
- English – Fully fluent
Responsibilities and more:
Role: Virtual Receptionist.
Responsibilities:
– Answering incoming calls.
– Taking messages.
– Scheduling appointments.
– Processing payments.
– Transferring calls.
– Following instructions for each business.
This is similar to front desk work, but remote.
Pay:
– $15/hr – English calls.
– $16/hr – Spanish + English calls.
This is a W2 employee role.
Benefits:
– Benefits begin at 30+ hours/week.
– The company promotes from within.
– Raises are possible through performance reviews.
Schedule:
– You set a consistent weekly availability within these windows: Monday–Friday 6am-5pm PT.
– Minimum 25 hours/week.
– Maximum 40 hours/week (some weeks you can do overtime).
– At least 5 hours on Mondays required.
– Usually 2 days off.
– Schedules can be structured in different ways: 4 longer days, 6 shorter days, split shifts are allowed.
– You can also pick up extra hours anytime without changing your set schedule.
Equipment Required:
– Computer with 8GB RAM minimum.
– Reliable internet.
– USB headset.
– Chromebooks are not compatible.
Requirements:
– 35 WPM minimum typing speed.
– Ability to listen to callers while reading instructions.
– Authorized to work in the United States.
– Must pass a background check.
Helpful but not required:
– Customer service experience.
– Call center or receptionist experience.
Soft skills that matter most:
– Active listening.
– Critical thinking.
– Friendly phone presence.
– Basically: be the kind of person you would want answering the phone when you call a business.
Hiring Process:
– Everything is online.
– Assessments (3 stages).
– Short recorded video interview (:10 minutes).
– Live Zoom interview (:30–45 minutes).
– We receive a lot of applications, which is why the assessment stages exist.
– Not passing an early stage does not mean the company is a scam, it just means the role was not the best fit.
Location Restrictions:
– Available in all U.S. states except: CA, NY, NJ, CT, WA, HI, Portland/Metro Area (OR), Chicago (IL).
– Restricted for English-only: AZ, ME, RI, CO (you can still apply if bilingual).
Your potential leader(s):
- Aranza Lopez Acosta – VR Hiring Operations Lead
