Overview
Gaming Content Moderator – English Jobs in Cape Town, South Africa at Social Element
We use our next-level understanding to help brands show up on social the way their audience needs, and be more human.
We don’t stop at helping brands. We’re training all generations in how to social safely.
Making Social Better is what keeps us up at night and gets us out of bed in the morning.
Because when we Make Social Better every day, a better tomorrow is inevitable.
Where: South Africa
Type: Hourly paid employee
Join Us at Social Element!
Founded 22 years ago, we’re a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.
To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.
To #makesocialbetter we are looking for an English Gaming Moderator.
The Opportunity
We keep users’ gaming experience safe, enjoyable and inclusive, so that players of all ages can feel comfortable and confident when using our client’s gaming platforms.
Using the community guidelines, our job is to make sure all user-generated content is free of illegal, hate speech and harmful content. In ‘policy grey areas’ we are leaned on as the experts in brand safety so we need to make strong judgement calls to keep the community harm-free.
We thrive in the fast paced environment these projects can bring, working through high volumes of content and safeguarding the community, but this is more than policies and rules for us. This is about building a secure and protected gaming environment for all gamers and making sure the brand reputation and community is always kept safe.
What You’ll Do
You will be going over reported content which will include; comments, chats, strong graphic images, videos and audio files. Using moderation guidelines, it will be your decision if the user-generated content has broken the community policies or not. You may also need to escalate harmful content to ensure continued protection of the users and brand.
This role involves regular exposure to user-reported content, which can include graphic imagery and offensive language.
This work will be Key Performance Indicator (KPI) driven and you will be asked to hit quality and quantity targets so it is important that you:
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Moderate in accordance with Social Element and client-specific guidelines
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Reviewing content across multiple formats, including voice chat audio, videos, comments, etc.
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Keep up to date with notifications of any new changes in the guidelines or our systems
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Carry out moderation and training according to the times scheduled in the project schedule
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Be resilient when reviewing content that may be unexpected, highly sensitive, intense or challenging
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Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
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Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues
Working Hours
We are growing our existing talent pool for moderation work so we are looking for you to have mixed flexibility across weekdays and weekends to cover all possible project hours.
For this language, we’re looking for candidates to have availability on:
Wednesday, Thursday, Friday, Saturday and Sunday. Working shifts will be between 12am to 10am (UK Time). We can offer approx. 30 hours per week.
When a project becomes available, we will be able to tell you what the expected shift pattern will be to check you have the right availability.
Child Protection
At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.
Requirements
Language Skills: excellent English level as you’ll be moderating content in both languages, it’s a must to have outstanding reading and listening skills.
✅ Can work accurately under time…
Title: Gaming Content Moderator – English
Company: Social Element
Location: Cape Town, South Africa
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