Overview
General Agency Operation Supervisor Jobs in Gambir, Jakarta, Indonesia at PT Tera Logistic Indonesia
Title: General Agency Operation Supervisor
Company: PT Tera Logistic Indonesia
Location: Gambir, Jakarta, Indonesia
Job Description:
- Receive agency appointments and provide excellent customer service by preparing Estimated Port Disbursement Accounts (EPDA) and quotations.
- Deliver port information to vessel masters and maintain communication with shippers, consignees, and principals.
- Appoint and coordinate with sub agents/local agents regarding vessel operational activities.
- Process new customer/vendor registration through KYC/KYV procedures and coordinate with the MIS team.
- Input and register vessel data as well as port disbursement expenses into Front End and Acumatica systems.
- Prepare and monitor prepayments for sub agents/local agents/vendors in accordance with the approved budget.
- Supervise agency administration and operations, from vessel document receipt to cargo document completion.
- Collect FDA documents from sub/local agents for processing in Acumatica and submission to the Finance & Accounting team for invoicing.
- Send customer satisfaction questionnaires and provide port regulation updates to principals/customers.
- Conduct vessel attending when required and ensure the readiness of vessel departure documents, including Bill of Lading (BL) issuance and handling of special shipments.
Qualification:
- Minimum 5 years of experience in shipping agency operations.
- Good communication skills in English, both verbal and written.
- Strong knowledge of shipping and logistics operations.
- Able to make quick and well-considered decisions in handling shipment-related issues.
- Responsible, disciplined, and compliant with company regulations.
- Up-to-date knowledge and understanding of port regulations.
