Overview
Group Experience Coordinator Jobs in Kenya at Luxe Tribes
Title: Group Experience Coordinator
Company: Luxe Tribes
Location: Kenya
We are looking for a passionate Group Experience Coordinator to own the end-to-end traveler journey for our group experiences. In this role, you'll serve as the primary point of contact for travelers, managing everything from onboarding and pre-trip engagement to logistics coordination and post-trip follow-up. Working closely with operations and marketing teams, you'll ensure every traveler feels informed, supported, and excited throughout their journey while delivering seamless, memorable group experiences.
Why this role?
Perfect for someone who thrives on organization, loves travel planning, and enjoys helping people explore the world with ease.
Key Responsibilities:
- Serve as the primary point of contact for assigned travelers before, during, and after their group experiences.
- Guide prospective travelers through the booking process and answer trip-related questions.
- Conduct onboarding and pre-departure calls to set expectations and gather traveler preferences, including dietary requirements, accessibility needs, and special occasions.
- Manage traveler communications across approved channels, including email, app messaging, WhatsApp, and Zoom.
- Coordinate all travel logistics, including accommodations, transportation, activities, dining experiences, and special events.
- Liaise with local vendors and tour operators to ensure seamless trip execution.
- Foster pre-trip engagement by managing group chats, hosting pre-departure Zoom sessions, and building community among travelers.
- Send reminders, travel documents, and final itineraries while ensuring travelers remain informed and confident throughout their journey.
- Handle traveler issues, emergencies, and escalations with professionalism and urgency.
- Maintain accurate traveler records, booking details, and payment information.
- Collect post-trip feedback and support rebooking, referral, and retention initiatives.
- Provide weekly updates to leadership on traveler sentiment, operational risks, and overall experience quality.
- Identify and implement improvements to enhance both operational efficiency and the overall traveler experience.
Ideal Candidate Has:
- 4+ years of experience in travel planning, trip coordination, hospitality, or tourism
- Exceptional communication and organizational skills
- Confident in managing large bookings and group logistics
- Highly detail-oriented and proactive
- Familiar with global destinations and passionate about travel
- Experience working with travel software, CRM tools, and Google Workspace
- Bonus: You’ve traveled with or planned group trips before
- Preferred: Bachelor’s degree in Hospitality, Tourism, Business, or related field
