Overview
Guest Experience Specialist (Luxury Boutique Estate) Jobs in Blenheim, Marlborough, New Zealand at The Marlborough & Harvest Restaurant
Title: Guest Experience Specialist (Luxury Boutique Estate)
Company: The Marlborough & Harvest Restaurant
Location: Blenheim, Marlborough, New Zealand
Guest Experience Specialist (Luxury Boutique Estate)
The Marlborough Boutique Hotel & Vineyard
Rapaura Road, Marlborough New Zealand
Hospitality & Tourism
Full Time – Minimum 40 hours per week
$60,000 – $68,000 per year (depending on experience)
About the Role
We are seeking a Guest Experience Specialist to support the day-to-day operations of our luxury boutique estate, delivering a highly personalised and seamless guest journey.
This is a hands-on, all-rounder position where no two days are the same. The role requires someone who can confidently move between departments—supporting front office, food & beverage service, housekeeping coordination, and guest hosting—while maintaining exceptional service standards.
The Marlborough Boutique Hotel & Vineyard operates as a small, high-end luxury property with only 10 rooms, requiring team members to be highly adaptable and capable of delivering service across multiple functions. This differs significantly from standard hotel roles in larger properties, where responsibilities are typically departmentalised.
As such, this role requires a high level of competency across guest services, operations, and service delivery from the outset, rather than being trained into the role at an entry level.
This role requires prior experience in luxury or boutique hospitality environments, which is a specialised skill set.
This is a full-time position (minimum 40 hours per week).
About You
You are someone who:
· Has 2 to 4+ years’ experience in boutique, luxury, or high-end hospitality environments
· Is confident in guest-facing roles including check-in, hosting, and service delivery
· Thrives in a hands-on, all-rounder role and enjoys variety in daily tasks
· Understands the expectations of premium and international travellers
· Has exceptional attention to detail and takes pride in presentation standards
· Is proactive, adaptable, and solution-focused
· Communicates professionally and confidently with guests and team members
· Works well independently and as part of a close-knit team
· Demonstrates proven proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook), with the ability to support reporting, guest communications, presentations, and administrative tasks
Additional advantages:
- Experience with PMS systems, reservations platforms, or similar
- Exposure to luxury guest services, concierge-style roles, or itinerary planning
Key Responsibilities
Guest Experience & Front of House
- Welcome and host guests, ensuring a warm and personalised arrival experience
- Assist with check-in and check-out processes
- Host evening pre-dinner drinks and canapés (e.g. Chapel service)
- Respond to guest enquiries and coordinate requests
- Oversee guest service delivery standards
All-Rounder Operational Support
- Step into FOH service roles, including running food and supporting service periods
- Assist with housekeeping coordination, room readiness, and presentation standards
- Support multiple departments as required to ensure seamless daily operations
- Support operational decision-making and reporting
Guest Journey & Coordination
- Support guest itineraries, bookings, and local experience recommendations
- Coordinate with internal teams and external partners
- Ensure all guest touchpoints reflect the property’s luxury positioning
Administration & Support
· Assist with reservations, emails, and guest communications
· Maintain accurate records and support operational reporting (including use of Excel and internal systems)
· Prepare basic reports, documents, and presentations as required
· Support compliance and general administrative tasks
· Coordinate daily operations across departments
Mandatory Requirements
- Valid driver’s licence and access to a vehicle
- Availability to work weekends and public holidays
- Eligibility to work in New Zealand
Join our team and be a part of creating unforgettable experiences for our guests at The Marlborough and Harvest Restaurant. If you are passionate about delivering exceptional service and contributing to our mission, we would love to hear from you.
Only applicants who are New Zealand citizens or who have the legal right to work in New Zealand, will be considered for this position. Your eligibility to work in NZ will be verified during the application process.
To apply, please submit your resume and cover letter detailing your relevant experience and your passion for delivering exceptional service to [email protected]
