Overview
Guest Relations Officer Jobs in Kathmandu, Bāgmatī, Nepal at Tranquility Spa
Title: Guest Relations Officer
Company: Tranquility Spa
Location: Kathmandu, Bāgmatī, Nepal
Company Description Tranquility Spa, established in 2008, is a leading spa and wellness brand with multiple outlets across cities and luxury hotels in Nepal and abroad. As the first Day Spa in Nepal recognized by the Nepal Tourism Board, it is also the first Nepalese spa brand to expand internationally. The spa is managed by experienced wellness professionals educated in reputable institutes in Thailand, Switzerland, Australia, and India. With state-of-the-art facilities, Tranquility Spa provides a peaceful, centrally located environment focused on reducing stress, pain, and anxiety while rejuvenating mind, body, and spirit. Team members work in a service-driven culture that emphasizes high standards and guest well-being.
Duties & Responsibilities
1. Welcome guests and manage appointments.
2. Provide detailed information on company services, packages, memberships, and promotions.
3. Handle guest inquiries, complaints, and feedback in a professional and timely manner.
4. Coordinate with internal teams to ensure smooth daily operations.
5. Maintain accurate guest records, billing, payment processing, and reception standards.
6. Promote and Upsell Company services, packages, and memberships.
7. Prepare and submit daily, weekly, and monthly reports in Excel, including operational, sales, and performance updates.
8. Support and guide junior staff as required.
9. Perform any other duties assigned by Management.
Qualifications
• Bachelor’s degree (running or completed) in Hospitality Management, Business Administration, or a related field
• 1–2 years of experience in customer service, hospitality, or front office operations
• Excellent written and verbal communication skills in Nepali and English
• Warm, well-groomed, and professional personality with strong interpersonal and guest service skills
Send your resume: [email protected]
