Overview
Guest Relations Officer – Hiring UAE National Jobs in Al Ain, Abu Dhabi Emirate, United Arab Emirates at TASC Outsourcing
Title: Guest Relations Officer – Hiring UAE National
Company: TASC Outsourcing
Location: Al Ain, Abu Dhabi Emirate, United Arab Emirates
Key Responsibilities
- Welcome and assist guests in a professional and friendly manner.
- Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution.
- Build positive relationships with guests and provide personalized service.
- Coordinate with housekeeping, operations, maintenance, and other departments to ensure guest needs are met.
- Handle guest check-in/check-out processes (where applicable).
- Maintain accurate guest records and update relevant systems.
- Assist in VIP guest handling, special requests, and event coordination.
- Monitor guest feedback and recommend service improvements.
- Ensure compliance with company policies, service standards, and health & safety regulations.
- Prepare daily reports and maintain documentation related to guest interactions.
Qualifications & Experience
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- 2–5 years of experience in Guest Relations, Customer Service, Front Office, or Hospitality.
- Experience in hotels, resorts, leisure attractions, healthcare, or premium customer service environments is preferred.
