Overview
Guest Services Representative/Conseiller, Service à la clientèle Jobs in Châteauguay, Canada at Morguard
Location: Châteauguay
The Guest Services Representative is accountable to the Supervisor, Guest Services to ensure the effective delivery of uninterrupted, consistent and added‑value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centre’s image and the organization’s goals and objectives.
How You’ll Make a Difference
- Customer Service Relations – Provides information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first‑class customer service is provided at all times; has a sound knowledge of the community, is able to provide street directions, highlight tourism areas and other points of interest within the community, when required; establishes and maintains a strong rapport with tenants.
- Customer Service Requests – Responds to and facilitates requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in compliance with the organization’s customer service level agreement.
- Daily Transactions – Maintains up to date knowledge of the gift program and software, processes gift certificate sale transaction and reporting, where required, reconciles daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.
- Communication with Internal Stakeholders – Maintains on‑going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centre’s image.
- Miscellaneous Duties – Administers borrowing of strollers, wheelchairs or other rental activities to the general public, performs seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required. Any other job related duties and/or projects that may be assigned.
Qualifications Required
- High School Diploma or an equivalent experience
- Demonstrated working knowledge of MS Office applications.
Core Competencies
- Strong customer service skills
- Strong communication skills both verbal and written
- Ability to handle a high workload in a fast‑paced and challenging environment
- Ability to effectively work in a team environment
- Multi‑tasking
- High level of self‑motivation and energy
- Detail‑oriented.
Preferred Qualifications and Experience
- Relevant experience in the real estate industry and retail shopping centres is an asset.
Inclusive by Nature
Diversity is one of our greatest strengths. Morguard provides equal employment opportunities to all candidates and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. We believe in creating a workplace where everyone has the opportunity to grow, contribute, and make an impact.
Commitment to Accessibility
Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources. Please contact Human Resources at (905) 281‑3800.
#J-18808-Ljbffr
Title: Guest Services Representative/Conseiller, Service à la clientèle
Company: Morguard
Location: Châteauguay, Canada
Category: