Overview
Guest Technical Service Rep Jobs in New York, NY at United Staffing Solutions
We’re looking for a knowledgeable, tech-savvy, and customer-oriented Technician to join our Guest Tech Services team for a large electronics company in Midtown Manhattan, NY.
In this role, you’ll provide in-person technical support, product setup, and repair-related services to walk-in guests. You’ll serve as a trusted expert who helps customers get the most out of their gear — from computers and cameras to phones and drones.
This position would also require you to cross-train and cover cashier/customer service duties as needed as well.
Pay: $19/hr
Schedule: Varies, Sundays are mandatory. Store hours: Mon-Thurs 10am-7pm, Fri 9am-2pm, Sat-Closed, Sun 11am-7pm.
Key Responsibilities:
- Provide walk-in support with no appointments necessary
- Assist guests with:
- Installation of memory cards, computer RAM, and software
- Basic setup of cameras, computers, drones, and other tech
- Firmware upgrades for cameras and lenses
- On-site coordination with Secure Data Recovery Services for advanced data recovery
- Hard drive cloning and data transfer
- Screen protector application for phones, tablets, and cameras
- SIM card resizing (cutting to fit device requirements)
- Transferring contacts between phones
- Gimbal calibration and setup assistance
- Maintain a high level of professionalism and customer care
- Stay updated on the latest consumer tech and product updates
- Ensure service area is organized, clean, and well-stocked with tools and supplies
Qualifications:
- Solid knowledge of consumer electronics, especially computer, photo and video gear
- Experience with hardware installation and basic tech troubleshooting
- Familiarity with operating systems, mobile devices, and firmware updates
- Ability to handle small tools and delicate components with precision
- Excellent verbal communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to work in a fast-paced, customer-facing environment
- Previous experience in a retail tech support or service role is a plus
Job Types: Full-time, Temporary
Pay: $19.00 per hour
Work Location: In person
Title: Guest Technical Service Rep
Company: United Staffing Solutions
Location: New York, NY
Category:
