Overview
Health Care Customer Service Representative Jobs in United States at RemoteHunter
Title: Health Care Customer Service Representative
Company: RemoteHunter
Location: United States
1. About Our Client:
This organization operates within the healthcare customer service sector, addressing challenges related to patient billing, insurance inquiries, and financial assistance. It supports healthcare providers by managing inbound and outbound communications to resolve questions and payment issues efficiently. The program serves a broad customer base remotely across multiple U.S. states, emphasizing compliance with healthcare and financial regulations and aiming to improve patient service experience.
2. About the Opportunity:
The Health Care Customer Service Representative role involves managing both inbound and outbound calls to resolve billing, payment, and insurance questions in a remote, fast-paced environment. This position is vital for maintaining clear communication with patients and account holders, ensuring payments and arrangements are accurately handled while adhering to legal standards. The role contributes directly to the organization’s efforts to provide effective financial assistance and support to healthcare consumers.
3. Responsibilities:
• Make and answer calls to resolve billing and payment issues using designated work queues and call pools
• Respond to patient and account holder inquiries professionally and thoroughly
• Facilitate payment collection or payment arrangements on behalf of clients
• Follow client-specific protocols and policies during all interactions
• Investigate and address client inquiries as required
• Enter and monitor payment arrangements
• Comply with FDCPA, FCRA, HIPAA, and other applicable laws
4. Requirements:
• Minimum 1 year of experience in a call center or customer service role involving public contact
• Preferred knowledge of medical terminology, patient billing, healthcare insurance, or healthcare administration
• Ability to perform effectively in a fast-paced, deadline-driven environment
• Strong organizational skills with the ability to multitask
• Flexibility to work evenings and Saturdays as needed
• Teamwork skills for collaborative work environment
• Bilingual skills are a plus for supporting bilingual calls
• Broadband internet connection with hard-wired setup (minimum 40 mbps download, 5 mbps upload)
• Camera usage required during training and shifts as directed
5. Pay Range and Compensation Package:
• Bilingual Remote: $18.00 per hour with potential quarterly performance increases up to an additional $2.00 per hour within the first 12 months
• Non-Bilingual Remote: $16.00 per hour with potential quarterly performance increases up to an additional $2.00 per hour within the first 12 months
6. Benefits & Perks:
• Health, Dental, Vision, Life, and Disability Insurance
• 401K with employer match
• HSA/Flexible Spending Accounts
• Paid time off starting at 90 days
• Annual profit sharing
• Seven paid holidays including Thanksgiving, Christmas, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family-friendly events
• Wellness programs and gym reimbursement
• Provision of necessary equipment and technical support
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
