Overview
Healthcare Customer Service Representative – Remote Jobs in United States at Resonance CX Partners
Title: Healthcare Customer Service Representative – Remote
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Digital Business Services
Why Consider This Job Opportunity
- Comprehensive health benefits, including medical, vision, and dental coverage
- Competitive 401(K) plans and life insurance options
- Focus on mental health and well-being with resources and support programs
- Opportunities for career advancement in an inclusive and diverse culture
- Flexible work-from-home arrangements available
- Commitment to supporting active-duty service members, veterans, and military families
What To Expect (Job Responsibilities)
- Field customer inquiries through phone, email, chat, and social media, providing effective resolutions
- Calmly resolve and de-escalate customer issues as needed
- Escalate interactions when necessary to ensure customer satisfaction
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell when required
What Is Required (Qualifications)
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
How To Stand Out (Preferred Qualifications)
- Previous customer service and/or sales experience
- College degree preferred but not required
#DigitalBusinessServices #CustomerSupport #CareerGrowth #RemoteWork #InclusiveCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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