Overview
Healthcare Customer Service Representative Jobs in Latin America at Globaltize
Title: Healthcare Customer Service Representative
Company: Globaltize
Location: Latin America
1.) Introduction
- Job Title: Patient Support and Administrative Assistant
- Work Hours or Schedule: Part-time (Minimum 20 hours per week) with the flexible potential to transition to a full-time role down the line
- Location or Remote Status: Remote (Latin America preferred for timezone and cultural alignment, specifically targeting locations like Colombia, Mexico, or El Salvador)
2.) Overview
Are you a deeply empathetic, patient professional with a naturally kind phone voice and a drive to support people navigating their healthcare journeys?
We are a rapidly growing, Medicare-certified home health company specializing in exceptional physical therapy and localized patient care. We are seeking a patient-focused, proactive individual to step into a hybrid position combining warm phone communication, referral outreach, and core administrative workflows. In this position, your attitude, kindness, and willingness to learn will completely outweigh years of rigid administrative experience. If you love helping others and want to grow an impactful career in healthcare operations, we invite you to apply.
3.) Key Responsibilities
- Manage high-touch phone communications using RingCentral, serving as a warm, compassionate first point of contact for patients and their families
- Conduct proactive marketing and outreach phone calls to healthcare facilities and referral coordinators to build positive relationships and schedule introductory meetings for leadership
- Execute critical backend administrative tasks, including processing referral intake documentation, managing schedules, and verifying patient eligibility or authorization requirements
- Assist with basic data maintenance, billing-related processes, and foundational ICD-10 medical coding tasks (with full internal training provided)
- Handle sensitive medical records and patient data with absolute discretion, ensuring complete adherence to HIPAA compliance and patient confidentiality standards
- Communicate fluently with a portion of our Florida-based patient demographic who primarily communicate in Spanish
4.) Must-Have Requirements
- Fluent verbal and written English communication skills alongside professional conversational Spanish abilities (to assist approximately 5% to 25% of our Spanish-speaking patient demographic)
- An exceptional phone presence defined by a kind, warm voice, deep empathy, and the immense patience required to talk to elderly or recovering patients
- A highly proactive, engaged mindset with a genuine enthusiasm for learning new internal systems, medical databases, and operational procedures
- Proven organizational skills and a strong attention to detail, showing comfort handling a blend of phone work and administrative data entry
- A reliable, secure, and completely quiet home office environment free from background noise
5.) Nice-to-Have Requirements
- A foundational background or general familiarity with physical therapy environments, home health agencies, or medical office settings
- Previous professional experience utilizing RingCentral or similar cloud-based phone systems
- Familiarity with healthcare administration elements such as medical billing, insurance verification, or basic coding tracking
6.) Why Join Us
This role is the perfect home for a career-minded professional who wants to build deep, rewarding administrative skills without the pressure of managing complex digital content, as you will not be responsible for running social media campaigns. We strongly prioritize a supportive, positive attitude over extensive resumes, meaning you will receive comprehensive internal training on all of our clinical software and operations. By starting in this secure, flexible part-time role, you will have a front-row seat to our company’s growth, opening up a clear, organic pathway to step into a rewarding full-time healthcare career.
