Overview
Help Centre Agent Jobs in Serrekunda, Kanifing Municipal Council, The Gambia at Africell The Gambia
Title: Help Centre Agent
Company: Africell The Gambia
Location: Serrekunda, Kanifing Municipal Council, The Gambia
Africell, the pan-African mobile telecommunications company, is recruiting for Help Centre Agents to be based in Serrekunda, The Gambia.
The role is responsible for:
- Providing introductory information, such as a product manual explanation, to prospective and new customers.
- Handling customer complaints and troubleshooting issues with products or services.
- Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received.
- Accessing databases to retrieve account information for customers.
- Informing customers about additional products or services that might benefit them in upselling and cross-selling.
- Escalating queries and concerns when necessary and following up on open tickets.
- Updating customer records following each contact.
- Staying up to date on the latest products and services an organization provides.
- Performing other duties as may be assigned from time to time by the Supervisor.
You will collaborate with the Mobile Money team to achieve the contribution to Africell’s mission of bringing affordable, fast, and secure mobile connectivity to millions of customers across Africa.
The ideal applicant will have at least 1 year experience and possess:
- Elementary Education in any Discipline from a recognized institution.
- Good communication skills with fluency in both written and spoken English.
- Gambia Local language preferences – Wolof, Mandinka, Fula.
- Strong interpersonal skills.
Why join Africell?
Working at Africell gives you the opportunity to be part of something big and meaningful.
We are more than a telecommunications company. We are a team committed to transforming African lives, communities, economies, and societies through the marvel of mobile connectivity.
Africell has been in Africa for more than twenty-five years. We focus deeply on our core markets and invest in them for the long term. We have a unique profile within Africa’s technology sector. We are creative, innovative, and nimble, and we thrive on overcoming challenges.
By joining Africell, you become part of a mission to bridge the digital divide in a region with immense potential. Whether you are in Angola, the Democratic Republic of Congo, The Gambia, or Sierra Leone, or at our head office in London, your career with Africell will have a real daily impact and give you the chance to contribute directly to Africa’s development.
What makes Africell different?
- Purpose-driven work: Every call connected, every byte of data delivered, and every mobile money transaction completed brings someone closer to opportunity, education or a loved one. Your work truly matters.
- Growth opportunities: We invest in our people through training, mentorship, and career mobility, including partnerships with some of the world’s top educational institutions.
- Inclusive culture: We promote and empower local talent and maintain an environment in which diverse perspectives are encouraged.
- Innovation at heart: We understand our African operating markets, and we tailor our technology and services to meet their specific needs and challenges.
- Community impact: We support the communities we operate in, not just through mobile services, but through jobs, partnerships, and development initiatives.
Your next chapter starts here
If you want to operate at the forefront of mobile telecommunications, make a real difference in Africa and grow your career, then Africell welcomes your application. Come build Africa’s digital future with us.
