Overview
Hospitality & Guest Experience Manager Jobs in Riffa, Southern Governorate, Bahrain at Hire Fellows
Title: Hospitality & Guest Experience Manager
Company: Hire Fellows
Location: Riffa, Southern Governorate, Bahrain
The Hospitality & Guest Experience Manager is the custodian of the club's member and guest experience. Responsible for delivering a world-class hospitality offering, this role ensures every touchpoint reflects the standards of a five-star private club. Combining exceptional relationship management with operational oversight, the role builds strong connections with members while driving service excellence across all facilities, departments, and events.
Working cross-functionally, the Hospitality & Guest Experience Manager champions a culture of genuine hospitality, proactively anticipates member needs, and continuously elevates the club experience through attention to detail, service innovation, and operational excellence.
Responsibilities2. Hospitality operations & service excellence3. Cross-functional service leadership4. Quality assurance & continuous improvement5. Training & service culture6. Club ambience & member engagement
- Member & guest experience
- Build meaningful relationships with members, understanding their preferences, expectations, and feedback
- Ensure every member interaction reflects the standards of a luxury private club
- Personally engage with members throughout the club, maintaining a visible presence across facilities
- Resolve member concerns promptly, professionally, and with a service recovery mindset
- Identify opportunities to surprise and delight members through personalised experiences
- Act as the primary hospitality ambassador for members, guests, VIPs, and visiting delegations
- Establish, implement, and continuously improve hospitality standards across all member-facing areas
- Conduct regular inspections of restaurants, golf facilities, locker rooms, lounges, reception, academy, retail, and public spaces
- Ensure facilities consistently meet the highest standards of cleanliness, presentation, ambience, and readiness
- Develop service standards, SOPs, and quality assurance processes aligned with luxury hospitality best practices
- Monitor daily operations to ensure a seamless member journey across every department
- Partner closely with Food & Beverage, Golf Operations, Facilities, Housekeeping, Events, Membership, and Reception teams to deliver a unified member experience
- Coordinate operational readiness for tournaments, corporate events, weddings, VIP visits, and member functions
- Identify service gaps and lead cross-department initiatives to improve the overall club experience
- Promote collaboration and accountability for service excellence across the organisation
- Develop and monitor guest experience KPIs, member satisfaction metrics, and service quality standards
- Conduct regular mystery audits and operational walkthroughs
- Analyse member feedback, complaints, and trends to identify improvement opportunities
- Lead service improvement projects and monitor implementation across departments
- Benchmark the club against leading luxury hospitality and private club standards
- Champion a hospitality-first culture throughout the organisation
- Design and deliver customer service training programmes for all member-facing employees
- Coach managers and supervisors on luxury service delivery and member engagement
- Reinforce standards through regular observations, coaching, and feedback
- Recognise and celebrate exceptional service across teams
- Oversee the overall atmosphere and presentation of the club to ensure a welcoming, refined, and memorable environment
- Work with Marketing, Membership, and Events teams to enhance member engagement initiatives
- Support the delivery of exclusive member experiences and hospitality activations
- Ensure seasonal décor, signage, music, amenities, and service touches align with the club's premium positioning
Requirements
- Bachelor's degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related discipline
- 5-8+ years' experience in luxury hospitality, private clubs, five-star hotels, luxury resorts, or premium lifestyle destinations
- Proven experience in guest relations, front office, hospitality operations, or luxury service management
- Strong understanding of luxury hospitality standards, member experience, and service excellence frameworks
- Experience leading cross-functional service improvement initiatives
- Exceptional interpersonal, communication, and relationship-building skills
- Comfortable engaging with senior executives, VIPs, members, and international guests
- Experience designing service standards and delivering hospitality training is highly desirable
