Overview
Hotel Receptionist Jobs in Georgetown, Penang, Malaysia at Soori Penang
Title: Hotel Receptionist
Company: Soori Penang
Location: Georgetown, Penang, Malaysia
Soori Penang
Penang Heritage Reimagined
Resident Host (Hotel Receptionist)
Soori Penang is a new ultra-luxury heritage hotel in the heart of George Town. We are looking for a warm, polished and service-focused Resident Host to welcome our guests and support a personalized, seamless and memorable stay.
This role is ideal for individuals with guest relations, concierge, butler, villa host, or premium cabin crew experience — those who genuinely enjoy hosting, anticipating needs, and creating meaningful guest moments.
We especially welcome ex-flight attendants to join — your hospitality, poise, and service mindset are a great fit for this role.
Key Responsibilities
- Welcome guests upon arrival and ensure smooth check-in and check-out.
- Meet and greet guests, including airport reception and arrival coordination when required.
- Support room readiness by coordinating with Housekeeping and assisting with pre-arrival room setup.
- Respond promptly to guest requests with discretion and professionalism.
- Assist guests with dining, transport, reservations, and activity arrangements.
- Create personalised itineraries highlighting George Town’s culture, heritage, and local artisans.
- Coordinate with Housekeeping and Culinary teams to deliver seamless service.
- Provide support to Food & Beverage operations during peak periods, including service assistance and guest engagement when required.
- Lead and oversee the Resident Host team, including training, mentoring, and daily coordination to ensure consistent service standards.
- Maintain guest privacy and uphold a calm, refined guest experience at all times.
- Be available for night duty / after-hours guest support on a rotating basis.
Requirements
- Background in hospitality is required; experience in guest relations, concierge services, butler service, villa hosting, or premium airline cabin service is an advantage.
- Warm, composed, well-presented, and attentive to detail.
- Fluent in English; additional languages are an advantage.
- Strong knowledge of Penang’s culture, food, and hidden gems is highly valued.
- Able to multitask across different departments in a dynamic hospitality environment.
- Able to work rotating shifts, weekends and public holidays.
- Comfortable with a resident-style role and on-call support as required.
Apply
Interested candidates may send their CV, expected salary, and a recent photograph to [email protected]
🌐 www.sooripenang.com
