Overview
Inside Sales & Support Representative (Remote) Jobs in Islamabad, Islāmābād, Pakistan at TalentPop App
Title: Inside Sales & Support Representative (Remote)
Company: TalentPop App
Location: Islamabad, Islāmābād, Pakistan
TalentPop is looking for results-driven professionals to join our team as an Inside Sales & Support Representative. This role combines exceptional customer support with consultative selling, helping customers find the right solutions while driving revenue through upselling, cross-selling, product recommendations, and retention initiatives.
If you're motivated by achieving sales goals, delivering outstanding customer experiences, and thriving in a fast-paced remote environment, we'd love to hear from you.
Application Instructions
To help our Recruitment Team correctly identify your application, please complete the following steps during the application process:
- Select "Brand Concierge" as your desired position.
- Enter BCS when prompted for the application code.
Please note: Applications submitted without selecting "Brand Concierge" and entering the correct application code may not be processed for this opportunity.
Key Responsibilities
- Customer Support: Deliver exceptional customer service through phone, email, live chat, and SMS while providing accurate product information and resolving customer inquiries.
- Sales Opportunities: Identify opportunities to increase revenue through consultative selling, upselling, cross-selling, product recommendations, and promotional offers.
- Retention & Recovery: Support subscription recovery, abandoned cart campaigns, and customer win-back initiatives to improve retention and maximize revenue.
- Post-Purchase Experience: Manage order-related concerns, returns, exchanges, and follow-up communications while encouraging repeat purchases and long-term customer loyalty.
- Continuous Improvement: Collaborate with internal teams by sharing customer insights and feedback that improve products, processes, and the overall customer experience.
What We're Looking For
- Experience: At least 1 year of experience in customer support, inside sales, or a sales-focused customer service role.
- Sales Mindset: Comfortable identifying sales opportunities while delivering an exceptional customer experience.
- Communication Skills: Strong verbal and written communication skills with the ability to build rapport and confidently recommend solutions.
- Technical Skills: Experience using CRM platforms, help desk software, Shopify, or other e-commerce tools is an advantage.
- Self-Motivated: Goal-oriented, proactive, adaptable, and able to thrive in a fast-paced remote work environment.
Technical Requirements
- A dedicated desktop or laptop with an Intel Core i5 processor, AMD equivalent, or better.
- A stable internet connection with minimum speeds of 25 Mbps download and 25 Mbps upload.
- A quiet, professional workspace suitable for customer calls and virtual meetings.
Why Join TalentPop?
- Performance Rewards: Competitive base pay with commission opportunities, performance bonuses, and annual performance-based salary increases.
- Remote Flexibility: Enjoy a permanent 100% work-from-home setup.
- Health Benefits: HMO coverage or a monthly healthcare stipend, plus paid time off.
- Career Growth: Ongoing training, mentorship, and opportunities for advancement within a growing global team.
- Supportive Culture: Join a collaborative workplace that values innovation, accountability, and continuous learning.
Ready to combine exceptional customer service with sales success? Apply today and become the next Inside Sales & Support Representative at TalentPop.
