Overview
Insurance Administrator, Customer Service/HelpDesk Jobs in Toronto, Canada at CRC Insurance Services, Inc.
Language Fluency:
English (Required).
Work Shift:
1st Shift (Canada).
As RMA, a small dynamic company, the incumbent will be expected to be flexible in the role; primary responsibilities involve customer service and administrative support. The incumbent will also review, process, and report incoming GAP and Loss of Employment claims. Knowledge and understanding of the company markets and products within will be key. Ongoing communication with internal departments and external clients is expected.
Key Responsibilities
- Interact with customers and all external clients to understand and resolve general inquiries ensuring alignment with Service Level Agreements.
- Offer outstanding customer service in a client service environment including satisfactory solutions to customer complaints.
- Provide training, guidance, feedback, support, and inspiration to other Service Representatives.
- Demonstrate knowledge of company products and principles of customer service.
- Provide administrative support including, but not limited to, premium, refund and claims processing ensuring the efficient flow of business operations while adhering to reporting deadlines.
- Review, validate and process claims on a day-to-day basis in alignment with Service Level Agreements and pertaining to claims philosophy and practices.
- Liaise with claimants regularly and communicate fair and accurate determinations with an empathetic approach.
- Develop a thorough understanding of each program and its mode of operations (e.g., reporting formats, frequencies, etc.); act as a subject matter expert for assigned claims as well as operations processes and controls.
- Actively seek enhancements and make recommendations for new processes to improve efficiencies or rectify inaccuracies and information gaps.
- Effective file management for audit and compliance related functions.
Education and Experience
- High School Diploma or GED.
- 5 years of experience in a customer service and/or claims analyst role, in the insurance industry.
- Fluently bilingual in French and English.
Certifications, Licenses, Registrations
None
Functional Skills
- Strong interpersonal and communication skills.
- Intermediate proficiency in MS Office tools (Outlook, Word, Excel, Teams).
- Ability to juggle multiple tasks with multiple stakeholders.
- Strong analytical and critical thinking skills.
- AS400 knowledge.
General Description of Available Benefits for Eligible Employees of CRC Group:
At CRC Group, we’re committed to supporting every aspect of teammates’ well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the Law (https://(Use the “Apply for this Job” box below).) Pay Transparency Nondiscrimination Provision E-Verify (https://)
Why CRC Group?
- Growth:
Advance your career with our learning and leadership development programs. - Innovation:
Work in a forward-thinking environment that values new ideas. - Community:
Be part of a supportive team that celebrates success together. - Benefits:
Enjoy competitive compensation, health benefits, and retirement plans.
Who We’re Looking For
We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.
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Title: Insurance Administrator, Customer Service/HelpDesk
Company: CRC Insurance Services, Inc.
Location: Toronto, Canada
Category: