Overview
Intake Specialist Jobs in Lake Mary, FL at LaSalle Network
Title: Intake Specialist
Company: LaSalle Network
Location: Lake Mary, FL
Intake Specialist
Join a fast-paced, high-performance team supporting individuals seeking legal representation in personal injury matters. This role is ideal for a driven, empathetic professional who thrives in a sales-oriented environment and enjoys helping people while working toward performance goals.
Position Overview
The Intake Specialist serves as the first point of contact for prospective clients, handling inbound inquiries and converting qualified leads into signed clients. This is a consultative, sales-focused role that combines empathy and relationship-building with strong closing skills. You will assess potential cases, guide clients through the intake process, overcome objections, and deliver an exceptional client experience in a high-volume call center setting.
Key Responsibilities
- Handle inbound calls, texts, emails, and online inquiries from prospective clients
- Evaluate and qualify leads using established criteria
- Present next steps clearly and confidently close qualified prospects over the phone
- Follow up consistently to drive signed retainer agreements
- Manage high-volume communication while meeting conversion and performance goals
- Overcome objections and create urgency to move prospects forward
Qualifications
- 1–3 years of experience in sales, call center, customer service, or client-facing roles
- Strong closing ability and comfort working toward metrics and goals
- Excellent communication, persuasion, and rapport-building skills
- High-volume inbound sales experience preferred
- Legal intake or law firm experience is a plus
- Bachelor’s degree preferred
- Spanish fluency highly preferred
Compensation & Benefits
- $19–$20/hour based on experience
- Additional shift differential for evening schedules
- Bonus and commission incentive opportunities
- Medical, vision, and dental coverage
- Paid holidays and generous PTO program
Schedule
- Full-time, onsite position
- Monday–Friday schedules available
- Day and evening shift opportunities
- All hires complete training on day shift before transitioning to permanent schedules
Best,
Heather Hartley
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
All assignments are at-will and their duration is subject to change.
