Overview
Intake Specialist Jobs in United States at RemoteHunter
Title: Intake Specialist
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization is a rapidly expanding law firm specializing in Family Law. It operates in multiple states, including Colorado, Texas, and Georgia, focusing on addressing legal challenges faced by families. The firm aims to provide clear, empathetic, and effective legal support to its clients, ensuring a positive experience during critical moments.
2. About the Opportunit
y:The **Intake Specialist** plays a vital role in the client service process by managing initial contact with potential clients. This position is responsible for providing accurate information, guiding clients through the intake process, and coordinating with various internal teams to ensure a smooth client experience. The role contributes directly to the firm’s ability to engage and retain clients effectivel
y
.3. Responsibilit
ies:• Respond promptly to inquiries via email, chat, and web f
orms• Conduct conflict checks for compli
ance• Answer and manage incoming calls, voicemails, and follow-ups profession
ally• Update and maintain client records in the CRM system accura
tely• Handle fee agreements and credit card authorizations, processing retainer paym
ents• Schedule meetings and initial consultations with attor
neys• Follow up with potential clients to answer questions and encourage engage
ment• Track and log all follow-up activities in the
CRM• Identify and escalate high priority leads to attorneys or senior intake s
taff• Participate in weekly intake meetings and support continuous improve
ment• Collaborate with marketing, IT, and sales teams to enhance client experi
en
ce4. Require
ments:• Two to five years of experience in sales, customer service, or related
fields• Experience in legal intake or client service is pre
ferred• Ability to work remotely with reliable internet and a productive home wor
kspace• Proficiency with Apple products and CRM s
ystems• Typing speed of 50 WPM or higher with strong attention to
detail• Effective and empathetic communication skills, especially in stressful situ
ations• Strong organizational skills with the ability to prioritize in a fast-paced envir
onment• Client-focused mindset with dedication to exceptional s
ervice• Ability to collaborate within a professional remote work c
ult
ure5. Pay Range and Compensation
Package:• $20 to $24 per hour, adjusted based on experience, location, pay equity, and other
factors• Full-time employees may be eligible for health insurance, Flexible Spending Account or Health Savings Account, short-term and long-term disability, dental and vision insurance, life insurance, 401(k) retirement plan, vacation, sick time, and an employee assistance
program• Additional voluntary programs include accident insurance, life and disability insurance, long-term care, critical illness and cancer insurance, pet insurance, and commuter and transit benefits in some
mar
kets6. Benefits &a
mp; Perks:• Health Care Plan (Medical, Dental, a
nd Vision)• Retirement Plan (
401k,IRA)• Life Insurance (Basic, Voluntary, and AD&
amp;amp;D)• Paid Time Off (Vacation, Sick, and Public
Holidays)• Short Term and Long Term
Disability• Training and Development opp
ortunities• Work from Anywhere option available after
six m
onthsEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or nati
onal
o
rigin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s care
er page
or ATS.
