Overview
Intermodal Customer Service/Billing Representative Jobs in Charlotte, NC at Service Transfer
Are you looking for a new opportunity for career growth, and have experience working in intermodal transportation? If so, come work with the Service Transfer team at our Charlotte terminal! In business since 1970, we are an established, successful intermodal trucking company with unlimited growth potential. The ideal applicant should have some experience in the intermodal transportation field, excellent organizational skills, and the ability to work well with others in a team-based environment.
The customer service/billing representative is responsible for managing the flow of paperwork through the office (including sorting, scanning, copying, filing, and invoicing), as well as handling incoming phone calls and emails, communicating with customers and drivers, and assisting with the daily operations of the terminal including order entry and scheduling. Compensation includes competitive salary package based on experience and excellent benefits.
Position is full-time, Monday through Friday, 8:00 am – 5:00 pm.
Essential Qualifications
· Excellent organizational skills and attention to detail
· Comfortable working in a fast-paced environment
· Able to effectively communicate with drivers, office personnel, customers, and vendors
· Proficient computer skills, especially Microsoft Office Suite
· Knowledge of intermodal trucking operations and procedures
· Self-motivated, reliable, and available to work Monday through Friday 8:00 am until 5:00 pm
· At least 1 year of experience in the intermodal transportation industry
Key Tasks and Duties
· Manage the flow of paperwork through the office (including sorting, scanning, copying, filing, and invoicing)
· Answer incoming calls and assist with customer requests, drivers’ concerns, and other matters as needed
· Coordinate with other team members to help with order entry, scheduling, updating dispatch system, and maintaining organized records
· Build relationships with new and existing customers by providing excellent customer service
· Communicate effectively with customers and drivers via phone and email
The Perks
· Competitive salary
· Health, dental, life, vision insurance
· Paid vacation
· Paid sick/personal time
· Paid holidays
· 401(k)
· Friendly work environment at an established, successful company
Want to come join our team? Click "APPLY" to submit your resume and cover letter!
Job Type: Full-time
Pay: From $41,600.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Intermodal Transportation Industry: 1 year (Required)
Work Location: In person
Title: Intermodal Customer Service/Billing Representative
Company: Service Transfer
Location: Charlotte, NC
Category:
