Overview
Intern, Customer Service Jobs in Bayan Lepas, Penang, Malaysia at DHL Global Forwarding
Title: Intern, Customer Service
Company: DHL Global Forwarding
Location: Bayan Lepas, Penang, Malaysia
Job Description:
- Perform day to day arrangement and handle customer request.
- Accepts and processes orders for handover to Operations.
- Stays informed on shipment and exception status for allocated customers.
- Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions.
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
- Takes and handles customer inquiries, e.g., Track and Trace.
- Takes customer requests regarding Go Green topics and informs Regional GoGreen Head.
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
- Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates.
Requirements:
- Currently pursuing a Bachelor's Degree in Logistics / Supply Chain Management or any related field.
- Knowledge of logistics, transport, shipping operations or freight forwarding is an added advantage.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office applications, particularly Excel.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
