Overview
Intern- Customer Support Jobs in New Delhi, Delhi, India at TAC Security
Title: Intern- Customer Support
Company: TAC Security
Location: New Delhi, Delhi, India
Role Summary
We are looking for a dedicated and customer-focused Customer Support Specialist to handle client interactions for our US-based customers. The candidate will be responsible for resolving customer queries, providing timely support, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
The ideal candidate should possess excellent verbal and written communication skills, a professional attitude, and the ability to work in a fast-paced environment during US shift timings.
Key Responsibilities
- Handle customer queries and support requests via phone, email, and chat.
- Provide accurate information regarding products, services, and processes.
- Resolve customer concerns in a timely and professional manner.
- Escalate complex issues to the appropriate internal teams when required.
- Maintain detailed records of customer interactions and resolutions.
- Follow up with customers to ensure issue resolution and satisfaction.
- Coordinate with internal departments to ensure seamless customer experience.
- Meet defined service quality and response time standards.
- Maintain professionalism and empathy while interacting with customers.
Required Skills & Expertise
- Excellent verbal and written English communication skills
- Strong customer handling and interpersonal skills
- Ability to troubleshoot and resolve customer issues effectively
- Basic computer knowledge and familiarity with CRM/support tools
- Good listening and problem-solving abilities
- Ability to multitask and work under pressure
- Team player with a positive attitude
Preferred Qualifications
- 1 Year in Customer Support / Customer Service / International Process
- Experience handling US clients preferred
- Graduate in any discipline
- Prior experience in voice or blended process is an advantage
Shift Timing
- US Shift: 4:00 PM to 12:00 AM IST
- 5 Days Working
