Overview
IT Helpdesk Officer Jobs in Jeddah, Makkah, Saudi Arabia at Match | ماتش
Title: IT Helpdesk Officer
Company: Match | ماتش
Location: Jeddah, Makkah, Saudi Arabia
Primary Purpose:
Provide first-line technical support, quickly resolving user issues with hardware, software, and network problems to ensure smooth business operations, boost productivity, and maintain high user satisfaction by acting as the main point of contact for IT assistance.
Key Accountabilities:
- Diagnosing and troubleshooting technical problems remotely or in person to provide timely solutions for hardware and software malfunctions.
- Delivering high-quality customer service to build positive relationships and maintain the organization's technical reputation.
- Monitoring and maintaining computer systems, networks, and peripherals (such as printers and scanners) to ensure they operate optimally.
- Accurately recording support requests in ticketing systems and creating knowledge base articles to track recurring issues and aid future resolutions.
- Training and onboarding employees on new technologies and software to enhance their proficiency and self-sufficiency.
- Identifying complex issues that require advanced technical expertise and directing them to higher-level support teams.
- Logging, prioritizing, tracking, and escalating support requests to the appropriate teams.
- Setting up, maintaining, repairing, and deploying computers, peripherals, and software.
- Clearing IT obstacles so employees can perform their daily tasks effectively.
- Resolving technical issues for users via phone, email, or in-person (e.g., software glitches, hardware malfunctions, connectivity problems).
- Performs any work requested by the direct manager.
Education:
- Bachelor's degree in Computer Science, Information Technology, or related field .
Experience:
- +3 Years Prior experience in helpdesk, customer support, or entry-level IT roles
Skills:
- Good Communication Skills.
- Analytical thinking, root cause analysis, creative solutions.
- Prioritizing tickets, managing multiple issues efficiently.
- Phishing, malware, strong password practices, endpoint protection.
- Basic troubleshooting for desktops, laptops, printers, mobile devices.
- Office 365, Google Workspace, common enterprise apps, antivirus, remote tools.
