Overview
IT Service Desk Officer Jobs in Riyadh, Saudi Arabia at AMAD Hospital
Title: IT Service Desk Officer
Company: AMAD Hospital
Location: Riyadh, Saudi Arabia
Role Purpose:
Responsible to ensure that the IT systems are responsive to user community needs and end users are well versed of the IT systems usage to support business operations.
Job Accountabilities & Activities:
Supporting the overall working of the department:
• Carrying out other related duties as and when directed by the Manager and deputizing for him/her in his/her absence
• Improving departmental performance through the consistent application of departmental/sectional standards
• Provide constructive feedback and suggestions to improve departmental/sectional and/or facility operations.
Implementation of policies and procedures for the department/section:
• Implementing policies, standards and procedures related to the effective management of the department/section
• Recognizing and identifying potential areas where existing policies and procedures require change or where new ones need to be developed
Supporting budget and financial management:
• Suggesting recommendations for operational and capital expenditures for the department/section
• Providing for supply ordering, invoice management, purchase order tracking etc.
End users support management:
• Resolve end user problems received by IT Service Desk
• Log problems and incidents ticket in the IT Service Desk System
• Escalate ticket to IT staff per the established escalation plan
• Close monitoring and tracking of tickets (till closure)
• Timely communications and update of the ticket status with the users and the support team
• Generate daily IT Service Desk report for monitoring and improvement
• Liaising with managers and other users, including IT staff, on a regular basis to ensure smooth operation of the IT Service Desk
• Participating in facility committees to determine the needs of the user community
• Assisting the user community in investigating, evaluating and selecting information technology solutions
Education & Certifications:
Diploma in Computer Information Systems or equivalent.
Recognized IT certifications such as ITIL is preferred.
Required Years of Experience:
• 3 years progressive IT support and service desk responsibility.
• Experience in the Healthcare industry.
• Good understanding of clinical information systems, enterprise resource planning, application development methodologies, end user peripherals
• English language proficiency.
