Overview
Jr Customer Service Executive – Provisioning & Configuration Jobs in Chennai, Tamil Nadu, India at Tata Communications
Title: Jr Customer Service Executive – Provisioning & Configuration
Company: Tata Communications
Location: Chennai, Tamil Nadu, India
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Key responsibilities
- Candidate with 0-1 years of experience in Telecom/ISP domain
- Basic understanding of telecom standards & protocols
- Knowledge on Microsoft Office applications
- Coordination skills and taking the right approach logically
- Responsible for Delivery of services for international customers
- OLO – Delivery Management
- Ensures that all installation functions are performed in a timely fashion to meet agreed SLA’s.
- Customer communications and KCIs (Keep Customer Informed)
- Ensure customer-end service readiness
- End to end order management for smooth delivery
- Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix
- Strong Verbal and written communications skills
- Other requirements
- A good team player & good Customer experience /satisfaction.
- Ownership & responsiveness towards the assigned work
- Collaboration with team and other stakeholders
