Overview
Jr. Executive/ Executive – Customer Service Jobs in Dhaka, Bangladesh at Otithee.com
Title: Jr. Executive/ Executive – Customer Service
Company: Otithee.com
Location: Dhaka, Bangladesh
**This is an urgent requirement so selected candidates have to join immediately
Position Overview:
Otithee.com, a fast-growing travel-tech platform in Bangladesh, is looking for enthusiastic and customer-focused individuals to join our team as Jr. Executive/ Executive – Customer Service. The role involves managing customer interactions across phone, email and social media channels, ensuring smooth booking processes, and providing prompt support and solutions. If you're passionate about helping people and want to be part of the future of digital travel in Bangladesh, we encourage you to apply.
Key Responsibilities:
- Respond to customer queries via phone, email, live chat and social media.
- Provide accurate and up-to-date information about Otithee.com’s services, offers, and bookings.
- Handle booking requests, changes, cancellations, and follow-ups.
- Coordinate with partner hotels, resorts, and internal departments to ensure service delivery.
- Record customer interactions, issues, and resolutions in CRM or internal databases.
- Assist customers in resolving payment, booking, or service-related concerns.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Support call center agents or field teams as needed for high-priority cases.
- Maintain performance KPIs, including response time, satisfaction ratings, and issue resolution.
Technical Skills:
- Good command over Microsoft Office and Google Workspace (Docs, Sheets, Gmail).
- Familiarity with CRM platforms (Zoho, Freshdesk, HubSpot, etc.) is preferred.
- Ability to handle web-based booking systems and e-payment queries.
- Typing speed and accuracy (both Bangla and English).
- Knowledge of online communication tools (Messenger, WhatsApp, etc.).
Soft Skills:
- Excellent verbal and written communication skills in both Bangla and English.
- Strong problem-solving and conflict-resolution abilities.
- Patience, empathy, and a customer-first mindset.
- Attention to detail and ability to multitask.
- Positive attitude, adaptability, and team collaboration.
- Good time management and accountability.
Additional Requirements:
- This is an urgent requirement so selected candidates have to join immediately
- Minimum HSC or Bachelor’s degree (Freshers are welcome to apply).
- 1–2 years of experience in customer service or hospitality will be an advantage.
- Willingness to work flexible hours, including weekends, holidays and late nights.
How to Apply-
Interested candidates are requested to send their updated CV to:
Subject Line: Application for Jr. Executive/ Executive – Customer Service
Only shortlisted candidates will be contacted for interview.
